[Eril-l] [External] digital theatre plus - contact?

[Heidi Card]

Hi Jeffrey -

I've been trying to work out an issue with their proxy stanza the past two weeks via the following two emails addresses, without a problem (I wish I could say the same for the proxy issue!):

support at digitaltheatre.com<mailto:support at digitaltheatre.com>

and

kalle.uusitalo at digitaltheatre.com<mailto:kalle.uusitalo at digitaltheatre.com>  (Senior Customer Service Advisor)

I hope that helps!


Best,

Heidi


Heidi Card (she/her), MA, MLIS
Access & Discovery Librarian, Collections & Metadata Services
Gumberg Library | Duquesne University
600 Forbes Avenue, Pittsburgh, PA 15282
cardh at duq.edu<mailto:cardh at duq.edu> | 412.396.5233
www.duq.edu/library<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.duq.edu%2Flibrary&data=02%7C01%7C%7Ce13e7b8b1e714bd119ac08d61e4712cc%7C12c44311cf844e4195c38df690b1eb61%7C0%7C0%7C636729687933799303&sdata=ybuuCRW9rR7EdLRQHY%2FMZ1J%2F5COPPmkMUe6G5F7pD0M%3D&reserved=0>

I acknowledge and honor the Shawnee<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shawnee-tribe.org%2F&data=04%7C01%7Ccardh%40duq.edu%7Cd63c48b5e5264624b06d08d898621b01%7C12c44311cf844e4195c38df690b1eb61%7C0%7C0%7C637426894434548849%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vDdzk3eZwG%2FqsAKpKpDeYoxcK%2Bbcjk1svo9iy7MD%2BG0%3D&reserved=0> and Osage<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.osagenation-nsn.gov%2F&data=04%7C01%7Ccardh%40duq.edu%7Cd63c48b5e5264624b06d08d898621b01%7C12c44311cf844e4195c38df690b1eb61%7C0%7C0%7C637426894434548849%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WOGb95Q5WasZ%2FxIxDVtTGV0rEalwK4c88jl2Ay2WPQY%3D&reserved=0> peoples, past, present, and future, and all of the original Indigenous peoples of the land upon which Duquesne University, Pittsburgh, PA stands. Whose land are you on?
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From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Karlsen, Jeffrey
Sent: Tuesday, September 28, 2021 11:49 AM
To: eril-l at lists.eril-l.org
Subject: [External] [Eril-l] digital theatre plus - contact?

Hi all,
We have been customers of Digital Theatre Plus for several years and I haven't had issues contacting them in the past. But I have sent them several emails starting September 1 and have not gotten a response. I have tried:

  *   dteducation at digitaltheatre.com<mailto:dteducation at digitaltheatre.com>
  *   support at digitaltheatre.com<mailto:support at digitaltheatre.com>
  *   nick.myers at digitaltheatre.com<mailto:nick.myers at digitaltheatre.com>

Does anyone have a contact at Digital Theatre Plus outside of these and does anyone know if there are problems at the company? I don't think I've had an experience like this before with a vendor simply not responding to emails for more than three weeks.

--
Jeff Karlsen
Technical Services Librarian
Sacramento City College
916-558-2583
KarlseJ at scc.losrios.edu<mailto:KarlseJ at scc.losrios.edu>
Pronouns: he/him
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