[Eril-l] digital theatre plus - contact?

[Sibley, Jean J]

Hi Jeff, I just received an email from the person below yesterday. This is not the same person that has been in contact with us for the past five years. I'm not sure if there are problems with the company but we were asked to sign a new agreement (last one signed 2016). So they might be changing their terms and conditions. - Best, Jean

Tima Lord
Education Specialist
UK: +44 (203) 873 1352<tel:+44-(203)-873-1352>
US: +1 (646) 652 0150<tel:+1-(646)-652-0150>
faatima.lord at digitaltheatre.com<mailto:faatima.lord at digitaltheatre.com>
From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Karlsen, Jeffrey
Sent: Tuesday, September 28, 2021 11:49 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] digital theatre plus - contact?

Hi all,
We have been customers of Digital Theatre Plus for several years and I haven't had issues contacting them in the past. But I have sent them several emails starting September 1 and have not gotten a response. I have tried:

  *   dteducation at digitaltheatre.com<mailto:dteducation at digitaltheatre.com>
  *   support at digitaltheatre.com<mailto:support at digitaltheatre.com>
  *   nick.myers at digitaltheatre.com<mailto:nick.myers at digitaltheatre.com>

Does anyone have a contact at Digital Theatre Plus outside of these and does anyone know if there are problems at the company? I don't think I've had an experience like this before with a vendor simply not responding to emails for more than three weeks.

--
Jeff Karlsen
Technical Services Librarian
Sacramento City College
916-558-2583
KarlseJ at scc.losrios.edu<mailto:KarlseJ at scc.losrios.edu>
Pronouns: he/him
https://scc.losrios.edu/library<https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fscc.losrios.edu%2Flibrary&data=04%7C01%7Cbjsibley%40wm.edu%7C709fce6a6b0e49ba9cca08d9829770ad%7Cb93cbc3e661d40588693a897b924b8d7%7C0%7C0%7C637684409940796954%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=g4t0nwjBKYYOphfwzWuXaYeIZbzeoh%2B6799AgLS8noU%3D&reserved=0>

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