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<p class="MsoNormal"><span style="font-size:12.0pt">Hi Jeffrey –<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">I’ve been trying to work out an issue with their proxy stanza the past two weeks via the following two emails addresses, without a problem (I wish I could say the same for the proxy issue!):
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><a href="mailto:support@digitaltheatre.com">support@digitaltheatre.com</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">and <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><a href="mailto:kalle.uusitalo@digitaltheatre.com">kalle.uusitalo@digitaltheatre.com</a> (Senior Customer Service Advisor)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">I hope that helps! <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Best, <o:p></o:p></span></p>
<div style="mso-element:para-border-div;border:none;border-bottom:double windowtext 2.25pt;padding:0in 0in 1.0pt 0in">
<p class="MsoNormal" style="border:none;padding:0in"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="border:none;padding:0in"><span style="font-size:12.0pt">Heidi
<o:p></o:p></span></p>
<p class="MsoNormal" style="border:none;padding:0in"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><b><span style="font-size:14.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt">Heidi Card </span></b><span style="font-size:12.0pt">(she/her),<b> MA, MLIS</b><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:12.0pt">Access & Discovery Librarian</span></i><span style="font-size:12.0pt">,
<b>Collections & Metadata Services<o:p></o:p></b></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#2F5496">Gumberg Library | Duquesne University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#2F5496;background:#FAFAFA">600 Forbes Avenue, Pittsburgh, PA 15282<br>
</span><span style="font-size:12.0pt"><a href="mailto:cardh@duq.edu"><span style="color:#0563C1">cardh@duq.edu</span></a> |
<span style="color:#2F5496">412.396.5233<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F4E79"><a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.duq.edu%2Flibrary&data=02%7C01%7C%7Ce13e7b8b1e714bd119ac08d61e4712cc%7C12c44311cf844e4195c38df690b1eb61%7C0%7C0%7C636729687933799303&sdata=ybuuCRW9rR7EdLRQHY%2FMZ1J%2F5COPPmkMUe6G5F7pD0M%3D&reserved=0"><span lang="EN" style="color:#1F4E79">www.duq.edu/library</span></a></span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><span style="font-size:8.0pt">I acknowledge and honor the
<a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shawnee-tribe.org%2F&data=04%7C01%7Ccardh%40duq.edu%7Cd63c48b5e5264624b06d08d898621b01%7C12c44311cf844e4195c38df690b1eb61%7C0%7C0%7C637426894434548849%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vDdzk3eZwG%2FqsAKpKpDeYoxcK%2Bbcjk1svo9iy7MD%2BG0%3D&reserved=0">
<span style="color:#0563C1">Shawnee</span></a> and <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.osagenation-nsn.gov%2F&data=04%7C01%7Ccardh%40duq.edu%7Cd63c48b5e5264624b06d08d898621b01%7C12c44311cf844e4195c38df690b1eb61%7C0%7C0%7C637426894434548849%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WOGb95Q5WasZ%2FxIxDVtTGV0rEalwK4c88jl2Ay2WPQY%3D&reserved=0">
<span style="color:#0563C1">Osage</span></a> peoples, past, present, and future, and all of the original Indigenous peoples of the land upon which Duquesne University, Pittsburgh, PA stands.<span style="color:#500050"> <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Fnative-land.ca%2F__%3B!!KGKeukY!hwVSpngdzjG6ntQbVc2XbH1KgZNaFcsVa_KOZGxfbG03aniAyA7g73mexh6YkpiS-Wll%24&data=04%7C01%7Ccardh%40duq.edu%7Cd63c48b5e5264624b06d08d898621b01%7C12c44311cf844e4195c38df690b1eb61%7C0%7C0%7C637426894434558841%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jkzE27yv%2BzTzwjG75FjVa6gB3yJ7QAkMenYmPdyH36M%3D&reserved=0" target="_blank"><span style="color:#1155CC">Whose
land are you on?<br>
</span></a></span></span></i><span style="font-size:8.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Karlsen, Jeffrey<br>
<b>Sent:</b> Tuesday, September 28, 2021 11:49 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [External] [Eril-l] digital theatre plus - contact?<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal">We have been customers of Digital Theatre Plus for several years and I haven’t had issues contacting them in the past. But I have sent them several emails starting September 1 and have not gotten a response. I have tried:<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3"><a href="mailto:dteducation@digitaltheatre.com">dteducation@digitaltheatre.com</a><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3"><a href="mailto:support@digitaltheatre.com">support@digitaltheatre.com</a><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3"><a href="mailto:nick.myers@digitaltheatre.com">nick.myers@digitaltheatre.com</a><o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Does anyone have a contact at Digital Theatre Plus outside of these and does anyone know if there are problems at the company? I don’t think I’ve had an experience like this before with a vendor simply not responding to emails for more
than three weeks.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">--<o:p></o:p></p>
<p class="MsoNormal">Jeff Karlsen<o:p></o:p></p>
<p class="MsoNormal">Technical Services Librarian<o:p></o:p></p>
<p class="MsoNormal">Sacramento City College<o:p></o:p></p>
<p class="MsoNormal">916-558-2583<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:KarlseJ@scc.losrios.edu">KarlseJ@scc.losrios.edu</a><o:p></o:p></p>
<p class="MsoNormal">Pronouns: he/him<o:p></o:p></p>
<p class="MsoNormal"><a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fscc.losrios.edu%2Flibrary&data=04%7C01%7Ccardh%40duq.edu%7C1089701d8cc54141ffcd08d9829771ba%7C12c44311cf844e4195c38df690b1eb61%7C0%7C1%7C637684409230445402%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tCeqANUXqmAaYrm%2F1MIdTJS665OjAJbdUW12B4EQEz0%3D&reserved=0">https://scc.losrios.edu/library</a>
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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