[Eril-l] Wiley e-journal proxy access setup - is there anything unique about this vendor config?
tseurer at coloradomesa.edu
Mon Sep 28 11:48:05 PDT 2020
If you are unable to get the problem resolved through EZ Proxy and can't get help through Wiley support, try your local Wiley rep. I just encountered this myself; I was redirected to a couple of different support teams at Wiley. After a couple of weeks of back and forth, I ended up emailing our rep directly and he was able to escalate the issue to the correct department.
Electronic Resource Coordinator
Colorado Mesa University
tseurer at coloradomesa.edu<mailto:tseurer at coloradomesa.edu>
From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Parrott,Denise <Denise.Parrott at nscc.ca>
Sent: Monday, September 28, 2020 11:48 AM
To: eril-l at lists.eril-l.org <eril-l at lists.eril-l.org>
Subject: [Eril-l] Wiley e-journal proxy access setup - is there anything unique about this vendor config?
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Our college is trying to set up a Wiley electronic journal title through EZ Proxy and are not having any luck with off-campus access. Has anyone run into similar problems and found a solution?
We are new to Wiley and seem to be working with several different people at Wiley who don’t seem to be working with each other – has anyone come across the best way to resolve technical problems with them?
Denise Parrott, BA, MLIS
Technical Services Librarian
Nova Scotia Community College
Work Cell: 902-456-0838
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