[Eril-l] Wiley e-journal proxy access setup - is there anything unique about this vendor config?

[Seurer, Tracie]

Hello Denise,

If you are unable to get the problem resolved through EZ Proxy and can't get help through Wiley support, try your local Wiley rep. I just encountered this myself; I was redirected to a couple of different support teams at Wiley. After a couple of weeks of back and forth, I ended up emailing our rep directly and he was able to escalate the issue to the correct department.

Good luck,

Tracie Seurer
Electronic Resource Coordinator
Tomlinson Library
Colorado Mesa University
tseurer at coloradomesa.edu<mailto:tseurer at coloradomesa.edu>
970-248-1520

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From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Parrott,Denise <Denise.Parrott at nscc.ca>
Sent: Monday, September 28, 2020 11:48 AM
To: eril-l at lists.eril-l.org <eril-l at lists.eril-l.org>
Subject: [Eril-l] Wiley e-journal proxy access setup - is there anything unique about this vendor config?

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Hi,

Our college is trying to set up a Wiley electronic journal title through EZ Proxy and are not having any luck with off-campus access. Has anyone run into similar problems and found a solution?

We are new to Wiley and seem to be working with several different people at Wiley who don’t seem to be working with each other – has anyone come across the best way to resolve technical problems with them?



Thanks,

Denise



Denise Parrott, BA, MLIS
Technical Services Librarian

Nova Scotia Community College
Ivany Campus
Work Cell: 902-456-0838

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