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Hello Denise,</div>
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If you are unable to get the problem resolved through EZ Proxy and can't get help through Wiley support, try your local Wiley rep. I just encountered this myself; I was redirected to a couple of different support teams at Wiley. After a couple of weeks of back
and forth, I ended up emailing our rep directly and he was able to escalate the issue to the correct department. </div>
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Good luck,</div>
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<span style="color: rgb(0, 0, 0); font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt;">Tracie Seurer</span><br>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Parrott,Denise <Denise.Parrott@nscc.ca><br>
<b>Sent:</b> Monday, September 28, 2020 11:48 AM<br>
<b>To:</b> eril-l@lists.eril-l.org <eril-l@lists.eril-l.org><br>
<b>Subject:</b> [Eril-l] Wiley e-journal proxy access setup - is there anything unique about this vendor config?</font>
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<p class="x_MsoNormal">Hi,</p>
<p class="x_MsoNormal">Our college is trying to set up a Wiley electronic journal title through EZ Proxy and are not having any luck with off-campus access. Has anyone run into similar problems and found a solution?</p>
<p class="x_MsoNormal">We are new to Wiley and seem to be working with several different people at Wiley who don’t seem to be working with each other – has anyone come across the best way to resolve technical problems with them?</p>
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<p class="x_MsoNormal">Thanks,</p>
<p class="x_MsoNormal">Denise</p>
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<p class="x_MsoNormal" style="margin-bottom:8.0pt; text-autospace:none"><b><span style="font-size:9.0pt; font-family:"Arial",sans-serif; color:#003770">Denise Parrott, BA, MLIS</span></b><br>
<span style="font-size:9.0pt; font-family:"Arial",sans-serif; color:#003770">Technical Services Librarian</span></p>
<p class="x_MsoNormal" style="margin-bottom:8.0pt; text-autospace:none"><span style="font-size:8.0pt; font-family:"Arial",sans-serif">Nova Scotia Community College
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<span style="font-size:8.0pt; font-family:"Arial",sans-serif">Work Cell: 902-456-0838</span></p>
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</span><a href="https://www.nscc.ca/?utm_source=email-sig&utm_medium=email&utm_campaign=email%20signature%20link"><span style="color:#0070C0">nscc.ca</span></a></p>
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