[Eril-l] Digital Theatre Plus

[Larrison, Stephanie]

Hello Lindsey,

We are having problems too, but I'm not sure if they are the same kind.

When we have a direct link to a play like https://www.digitaltheatreplus.com/education/collections/la-theatre-works/arcadia and go through our proxy, we land on the home page instead of the play.

I only know that we are recognized because I see a Logout button.
However, if you click on the same proxied link a second time, it works.  I have no idea why and they don't know why, but I thought it had to do with the 3 pop ups that need to be dismissed every single time you go to their site.

I don't update our proxy so I have no idea about the cache thing.  But the people here who do update it are on the ezproxy listserv, so if there were something to turn off a cache I hope someone speaks up.

Stephanie Larrison
Electronic Resources Librarian
Texas State University
512-245-8613
larrison at txstate.edu






From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Lowry, Lindsey
Sent: Thursday, January 30, 2020 9:31 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] Digital Theatre Plus


We posted this problem on the EZProxy listserv, but we haven't gotten a response, so apologies for cross-posting. We wanted to see if someone out there had experience to help us figure out this dilemma or if Digital Theatre Plus had given trouble to others in this same manner.

>From our EZProxy Admin: We are having an issue with Digital Theatre Plus from off-campus.  It's not logging in to our account after logging in through EZProxy.  I talked with them over the phone and they said that our server was using aggressive caching.  They said for us to turn off caching for their URLs.  Where within EZProxy are settings for caching?  Can caching for individual products be set in EZProxy?

Thanks for any help you can provide!


Lindsey Lowry, MLIS
Electronic Resources Librarian, University Libraries
Assistant Professor
The University of Alabama<https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ua.edu%2F&data=02%7C01%7Clarrison%40txstate.edu%7Caeb4556d41a649cf8b8f08d7a59984bf%7Cb19c134a14c94d4caf65c420f94c8cbb%7C0%7C0%7C637159951085304781&sdata=PAmosai7btwEvI5d6pqXnYc5ToALsTMX8yvyrXD4Y2o%3D&reserved=0>
400 D-8 Gorgas Library
Box 870266
Tuscaloosa, AL 35487
Phone 205-348-2501<tel:205-348-2501>
lrlowry at ua.edu<mailto:lrlowry at ua.edu>
[The University of Alabama]<https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ua.edu%2F&data=02%7C01%7Clarrison%40txstate.edu%7Caeb4556d41a649cf8b8f08d7a59984bf%7Cb19c134a14c94d4caf65c420f94c8cbb%7C0%7C0%7C637159951085314781&sdata=g135mkGNJG10o98oLpTvabaO89lBIFCsyAJAGdeH6wY%3D&reserved=0>

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