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<p class="MsoNormal">Hello Lindsey, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We are having problems too, but I’m not sure if they are the same kind.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">When we have a direct link to a play like <a href="https://www.digitaltheatreplus.com/education/collections/la-theatre-works/arcadia">
https://www.digitaltheatreplus.com/education/collections/la-theatre-works/arcadia</a> and go through our proxy, we land on the home page instead of the play.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I only know that we are recognized because I see a Log<b><u>out</u></b> button.
<o:p></o:p></p>
<p class="MsoNormal">However, if you click on the same proxied link a second time, it works. I have no idea why and they don’t know why, but I thought it had to do with the 3 pop ups that need to be dismissed every single time you go to their site.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I don’t update our proxy so I have no idea about the cache thing. But the people here who do update it are on the ezproxy listserv, so if there were something to turn off a cache I hope someone speaks up.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Stephanie Larrison<o:p></o:p></p>
<p class="MsoNormal">Electronic Resources Librarian<o:p></o:p></p>
<p class="MsoNormal">Texas State University<o:p></o:p></p>
<p class="MsoNormal">512-245-8613<o:p></o:p></p>
<p class="MsoNormal">larrison@txstate.edu<o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:.5in"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Lowry, Lindsey<br>
<b>Sent:</b> Thursday, January 30, 2020 9:31 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] Digital Theatre Plus<o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:.5in">We posted this problem on the EZProxy listserv, but we haven’t gotten a response, so apologies for cross-posting. We wanted to see if someone out there had experience to help us figure out this dilemma or if Digital
Theatre Plus had given trouble to others in this same manner.<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:.5in">From our EZProxy Admin: <b>We are having an issue with Digital Theatre Plus from off-campus. It’s not logging in to our account after logging in through EZProxy. I talked with them over the phone and they said
that our server was using aggressive caching. They said for us to turn off caching for their URLs. Where within EZProxy are settings for caching? Can caching for individual products be set in EZProxy?<o:p></o:p></b></p>
<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:.5in">Thanks for any help you can provide!<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
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<b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#990000">Lindsey Lowry, MLIS<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#51575B">Electronic Resources Librarian, University Libraries<o:p></o:p></span></p>
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<span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#51575B">Assistant Professor<o:p></o:p></span></p>
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<span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black"><a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ua.edu%2F&data=02%7C01%7Clarrison%40txstate.edu%7Caeb4556d41a649cf8b8f08d7a59984bf%7Cb19c134a14c94d4caf65c420f94c8cbb%7C0%7C0%7C637159951085304781&sdata=PAmosai7btwEvI5d6pqXnYc5ToALsTMX8yvyrXD4Y2o%3D&reserved=0"><span style="color:maroon;text-decoration:none">The
University of Alabama</span></a><br>
400 D-8 Gorgas Library<br>
Box 870266 <br>
Tuscaloosa, AL 35487 <br>
Phone <a href="tel:205-348-2501"><span style="color:black;text-decoration:none">205-348-2501</span></a><br>
<a href="mailto:lrlowry@ua.edu"><span style="color:black;text-decoration:none">lrlowry@ua.edu</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ua.edu%2F&data=02%7C01%7Clarrison%40txstate.edu%7Caeb4556d41a649cf8b8f08d7a59984bf%7Cb19c134a14c94d4caf65c420f94c8cbb%7C0%7C0%7C637159951085314781&sdata=g135mkGNJG10o98oLpTvabaO89lBIFCsyAJAGdeH6wY%3D&reserved=0"><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#990000;text-decoration:none"><img border="0" width="274" height="15" style="width:2.85in;height:.1583in" id="Picture_x0020_1" src="cid:image001.gif@01D5D81D.D02E15B0" alt="The University of Alabama"></span></a><o:p></o:p></p>
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