[Eril-l] Films on Demand embed problem

[Michael Fernandez]

Not sure if it applies in this case, since it doesn't seem like 
authentication is the problem, but we had to remove our stanza referencing 
Kaltura from our EZProxy config to get the FoD videos to play properly 
after the platform migration. (Also, if anyone has a workable off-campus 
authentication for Kaltura, let me know!)

-------------------------------------------------------------
Michael Fernandez
Electronic Resources Librarian
American University Library
4400 Massachusetts Avenue NW
Washington, DC 20016
202-885-3203



From:   Joshua Welker <welker at ucmo.edu>
To:     Pamela L Contakos <P.Contakos at mcla.edu>, 
Cc:     "eril-l at lists.eril-l.org" <eril-l at lists.eril-l.org>
Date:   02/18/2016 02:00 PM
Subject:        Re: [Eril-l] Films on Demand embed problem
Sent by:        "Eril-l" <eril-l-bounces at lists.eril-l.org>



Thank you to all who responded. I did find the IP problem and fixed it. 
But now instead of an authentication error, the video hangs at the loading 
screen. If I open the javascript console, I see that there is an 
unspecified error with the Kaltura video player used by FOD..

Josh Welker
Information Technology Librarian
James C. Kirkpatrick Library
University of Central Missouri
Warrensburg, MO 64093
JCKL 2260
660.543.8022


On Thu, Feb 18, 2016 at 10:56 AM, Pamela L Contakos <P.Contakos at mcla.edu> 
wrote:
That?s exactly what happened to us. Suddenly embedded videos weren?t 
working and it was because our IP addresses got messed up somehow when 
they migrated to the new platform.
 
Pamela Contakos
Digital Services Librarian
Freel Library
Massachusetts College of Liberal Arts (MCLA)
375 Church Street, North Adams, MA 01247 
phone: 413.662.5542 
email: p.contakos at mcla.edu
twitter: @elalibrarian
 
From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Annie 
Erdmann
Sent: Thursday, February 18, 2016 10:38 AM
To: Joshua Welker
Cc: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] Films on Demand embed problem
 
Hi Josh,
 
We were having problems with access to Films on Demand in general and when 
I contacted the support team, they discovered that our IP range had been 
messed up with the move to their new platform.
I think it is worth a try to just double check your IP range(s) with them.
 
annie

---------------------------------------------------------------------------------------
 
Annie Erdmann
(she/ her/ hers)
Digital Assets/ eResources Librarian
Simmons College Library
Boston MA 02115
617-521-2723
erdmann at simmons.edu
 
On Thu, Feb 18, 2016 at 10:32 AM, Joshua Welker <welker at ucmo.edu> wrote:
We've been having longstanding problems embedding Films on Demand content. 
The FOD website offers several types of embed codes. But the embedded 
videos do not authenticate correctly via IP address, whether through 
EZproxy or with a direct URL (from on campus). Has anyone else experienced 
this, and is there any workaround? We have a lot of profs getting 
frustrated.

Josh Welker
Information Technology Librarian
James C. Kirkpatrick Library
University of Central Missouri
Warrensburg, MO 64093
JCKL 2260
660.543.8022
 

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