[Eril-l] Films on Demand embed problem

[Joshua Welker]

Thank you to all who responded. I did find the IP problem and fixed it. But
now instead of an authentication error, the video hangs at the loading
screen. If I open the javascript console, I see that there is an
unspecified error with the Kaltura video player used by FOD..

Josh Welker
Information Technology Librarian
James C. Kirkpatrick Library
University of Central Missouri
Warrensburg, MO 64093
JCKL 2260
660.543.8022


On Thu, Feb 18, 2016 at 10:56 AM, Pamela L Contakos <P.Contakos at mcla.edu>
wrote:

> That’s exactly what happened to us. Suddenly embedded videos weren’t
> working and it was because our IP addresses got messed up somehow when they
> migrated to the new platform.
>
>
>
> Pamela Contakos
> Digital Services Librarian
> Freel Library
> Massachusetts College of Liberal Arts (MCLA)
> 375 Church Street, North Adams, MA 01247
> phone: 413.662.5542
> email: p.contakos at mcla.edu
> twitter: @elalibrarian <https://twitter.com/elalibrarian>
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org] *On Behalf Of *Annie
> Erdmann
> *Sent:* Thursday, February 18, 2016 10:38 AM
> *To:* Joshua Welker
> *Cc:* eril-l at lists.eril-l.org
> *Subject:* Re: [Eril-l] Films on Demand embed problem
>
>
>
> Hi Josh,
>
>
>
> We were having problems with access to Films on Demand in general and when
> I contacted the support team, they discovered that our IP range had been
> messed up with the move to their new platform.
>
> I think it is worth a try to just double check your IP range(s) with them.
>
>
>
> annie
>
>
>
> *---------------------------------------------------------------------------------------*
>
>
>
> *Annie Erdmann*
>
> (she/ her/ hers)
>
> Digital Assets/ eResources Librarian
>
> Simmons College Library
>
> Boston MA 02115
>
> 617-521-2723
>
> erdmann at simmons.edu
>
>
>
> On Thu, Feb 18, 2016 at 10:32 AM, Joshua Welker <welker at ucmo.edu> wrote:
>
> We've been having longstanding problems embedding Films on Demand content.
> The FOD website offers several types of embed codes. But the embedded
> videos do not authenticate correctly via IP address, whether through
> EZproxy or with a direct URL (from on campus). Has anyone else experienced
> this, and is there any workaround? We have a lot of profs getting
> frustrated.
>
>
> Josh Welker
>
> Information Technology Librarian
>
> James C. Kirkpatrick Library
>
> University of Central Missouri
>
> Warrensburg, MO 64093
>
> JCKL 2260
>
> 660.543.8022
>
>
>
>
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>
>
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