[Eril-l] Films on Demand embed problem

Thu Feb 18 17:09:45 PST 2016

We had to do the same for our III WAM proxy settings. As a note, we never got to the point of investigating embedding -- we weren't seeing the video player from within individual film records.

Be well,
Ben

----

Ben Jahre
Research & Instruction Librarian
124 Skillman Library
Lafayette College
610-330-5631

----- Original Message -----
From: "Michael Fernandez" <fernm at american.edu>
To: "Joshua Welker" <welker at ucmo.edu>
Cc: eril-l at lists.eril-l.org, "Eril-l" <eril-l-bounces at lists.eril-l.org>
Sent: Thursday, February 18, 2016 7:52:11 PM
Subject: Re: [Eril-l] Films on Demand embed problem

Not sure if it applies in this case, since it doesn't seem like authentication is the problem, but we had to remove our stanza referencing Kaltura from our EZProxy config to get the FoD videos to play properly after the platform migration. (Also, if anyone has a workable off-campus authentication for Kaltura, let me know!) 

------------------------------------------------------------- 
Michael Fernandez 
Electronic Resources Librarian 
American University Library 
4400 Massachusetts Avenue NW 
Washington, DC 20016 
202-885-3203 

From: Joshua Welker <welker at ucmo.edu> 
To: Pamela L Contakos <P.Contakos at mcla.edu>, 
Cc: "eril-l at lists.eril-l.org" <eril-l at lists.eril-l.org> 
Date: 02/18/2016 02:00 PM 
Subject: Re: [Eril-l] Films on Demand embed problem 
Sent by: "Eril-l" <eril-l-bounces at lists.eril-l.org> 

Thank you to all who responded. I did find the IP problem and fixed it. But now instead of an authentication error, the video hangs at the loading screen. If I open the javascript console, I see that there is an unspecified error with the Kaltura video player used by FOD.. 

Josh Welker 
Information Technology Librarian 
James C. Kirkpatrick Library 
University of Central Missouri 
Warrensburg, MO 64093 
JCKL 2260 
660.543.8022 

On Thu, Feb 18, 2016 at 10:56 AM, Pamela L Contakos < P.Contakos at mcla.edu > wrote: 
That’s exactly what happened to us. Suddenly embedded videos weren’t working and it was because our IP addresses got messed up somehow when they migrated to the new platform. 

Pamela Contakos 
Digital Services Librarian 
Freel Library 
Massachusetts College of Liberal Arts (MCLA) 
375 Church Street, North Adams, MA 01247 
phone: 413.662.5542 
email: p.contakos at mcla.edu 
twitter: @elalibrarian 

From: Eril-l [mailto: eril-l-bounces at lists.eril-l.org ] On Behalf Of Annie Erdmann 
Sent: Thursday, February 18, 2016 10:38 AM 
To: Joshua Welker 
Cc: eril-l at lists.eril-l.org 
Subject: Re: [Eril-l] Films on Demand embed problem 

Hi Josh, 

We were having problems with access to Films on Demand in general and when I contacted the support team, they discovered that our IP range had been messed up with the move to their new platform. 

I think it is worth a try to just double check your IP range(s) with them. 

annie 

--------------------------------------------------------------------------------------- 

Annie Erdmann 

(she/ her/ hers) 

Digital Assets/ eResources Librarian 

Simmons College Library 

Boston MA 02115 

617-521-2723 

erdmann at simmons.edu 

On Thu, Feb 18, 2016 at 10:32 AM, Joshua Welker < welker at ucmo.edu > wrote: 

We've been having longstanding problems embedding Films on Demand content. The FOD website offers several types of embed codes. But the embedded videos do not authenticate correctly via IP address, whether through EZproxy or with a direct URL (from on campus). Has anyone else experienced this, and is there any workaround? We have a lot of profs getting frustrated. 

Josh Welker 

Information Technology Librarian 

James C. Kirkpatrick Library 

University of Central Missouri 

Warrensburg, MO 64093 

JCKL 2260 

660.543.8022 

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