<font size=2 face="sans-serif">Not sure if it applies in this case, since
it doesn't seem like authentication is the problem, but we had to remove
our stanza referencing Kaltura from our EZProxy config to get the FoD videos
to play properly after the platform migration. (Also, if anyone has a workable
off-campus authentication for Kaltura, let me know!)</font>
<br><font size=2 face="sans-serif"><br>
-------------------------------------------------------------<br>
Michael Fernandez<br>
Electronic Resources Librarian<br>
American University Library<br>
4400 Massachusetts Avenue NW<br>
Washington, DC 20016<br>
202-885-3203</font>
<br>
<br>
<br>
<br><font size=1 color=#5f5f5f face="sans-serif">From:
</font><font size=1 face="sans-serif">Joshua Welker <welker@ucmo.edu></font>
<br><font size=1 color=#5f5f5f face="sans-serif">To:
</font><font size=1 face="sans-serif">Pamela L Contakos <P.Contakos@mcla.edu>,
</font>
<br><font size=1 color=#5f5f5f face="sans-serif">Cc:
</font><font size=1 face="sans-serif">"eril-l@lists.eril-l.org"
<eril-l@lists.eril-l.org></font>
<br><font size=1 color=#5f5f5f face="sans-serif">Date:
</font><font size=1 face="sans-serif">02/18/2016 02:00 PM</font>
<br><font size=1 color=#5f5f5f face="sans-serif">Subject:
</font><font size=1 face="sans-serif">Re: [Eril-l]
Films on Demand embed problem</font>
<br><font size=1 color=#5f5f5f face="sans-serif">Sent by:
</font><font size=1 face="sans-serif">"Eril-l"
<eril-l-bounces@lists.eril-l.org></font>
<br>
<hr noshade>
<br>
<br>
<br><font size=3>Thank you to all who responded. I did find the IP problem
and fixed it. But now instead of an authentication error, the video hangs
at the loading screen. If I open the javascript console, I see that there
is an unspecified error with the Kaltura video player used by FOD..</font>
<br>
<br><font size=3>Josh Welker</font>
<br><font size=3>Information Technology Librarian</font>
<br><font size=3>James C. Kirkpatrick Library</font>
<br><font size=3>University of Central Missouri</font>
<br><font size=3>Warrensburg, MO 64093</font>
<br><font size=3>JCKL 2260</font>
<br><font size=3>660.543.8022</font>
<br>
<br>
<br><font size=3>On Thu, Feb 18, 2016 at 10:56 AM, Pamela L Contakos <</font><a href=mailto:P.Contakos@mcla.edu target=_blank><font size=3 color=blue><u>P.Contakos@mcla.edu</u></font></a><font size=3>>
wrote:</font>
<br><font size=2 color=#004080 face="Calibri">That’s exactly what happened
to us. Suddenly embedded videos weren’t working and it was because our
IP addresses got messed up somehow when they migrated to the new platform.</font>
<p><font size=2 color=#004080 face="Calibri"> </font>
<p><font size=2 color=#004080 face="Calibri">Pamela Contakos<br>
Digital Services Librarian<br>
Freel Library<br>
Massachusetts College of Liberal Arts (MCLA)<br>
375 Church Street, North Adams, MA 01247 <br>
phone: </font><a href=tel:413.662.5542 target=_blank><font size=2 color=blue face="Calibri"><u>413.662.5542</u></font></a><font size=2 color=#004080 face="Calibri">
<br>
email: </font><a href=mailto:p.contakos@mcla.edu target=_blank><font size=2 color=blue face="Calibri"><u>p.contakos@mcla.edu</u></font></a><font size=2 color=#004080 face="Calibri"><br>
twitter: </font><a href=https://twitter.com/elalibrarian target=_blank><font size=2 color=blue face="Calibri"><u>@elalibrarian</u></font></a>
<p><font size=2 color=#004080 face="Calibri"> </font>
<p><font size=2 face="Tahoma"><b>From:</b> Eril-l [mailto:</font><a href="mailto:eril-l-bounces@lists.eril-l.org" target=_blank><font size=2 color=blue face="Tahoma"><u>eril-l-bounces@lists.eril-l.org</u></font></a><font size=2 face="Tahoma">]
<b>On Behalf Of </b>Annie Erdmann<b><br>
Sent:</b> Thursday, February 18, 2016 10:38 AM<b><br>
To:</b> Joshua Welker<b><br>
Cc:</b> </font><a href="mailto:eril-l@lists.eril-l.org" target=_blank><font size=2 color=blue face="Tahoma"><u>eril-l@lists.eril-l.org</u></font></a><font size=2 face="Tahoma"><b><br>
Subject:</b> Re: [Eril-l] Films on Demand embed problem</font>
<p><font size=3> </font>
<p><font size=3 face="Georgia">Hi Josh,</font>
<p><font size=3 face="Georgia"> </font>
<p><font size=3 face="Georgia">We were having problems with access to Films
on Demand in general and when I contacted the support team, they discovered
that our IP range had been messed up with the move to their new platform.</font>
<p><font size=3 face="Georgia">I think it is worth a try to just double
check your IP range(s) with them.</font>
<p><font size=3 face="Georgia"> </font>
<p><font size=3 face="Georgia">annie</font>
<p>
<p><font size=2 face="Georgia"><b>---------------------------------------------------------------------------------------</b></font>
<p><font size=3> </font>
<p><font size=2 face="Georgia"><b>Annie Erdmann</b></font>
<p><font size=2 face="Georgia">(she/ her/ hers)</font>
<p><font size=3 face="Georgia">Digital Assets/ eResources Librarian</font>
<p><font size=3 face="Georgia">Simmons College Library</font>
<p><font size=3 face="Georgia">Boston MA 02115</font>
<p><a href="tel:617-521-2723" target=_blank><font size=3 color=blue face="Georgia"><u>617-521-2723</u></font></a>
<p><a href=mailto:erdmann@simmons.edu target=_blank><font size=3 color=blue face="Georgia"><u>erdmann@simmons.edu</u></font></a>
<p><font size=3> </font>
<p><font size=3>On Thu, Feb 18, 2016 at 10:32 AM, Joshua Welker <</font><a href=mailto:welker@ucmo.edu target=_blank><font size=3 color=blue><u>welker@ucmo.edu</u></font></a><font size=3>>
wrote:</font>
<p><font size=3>We've been having longstanding problems embedding Films
on Demand content. The FOD website offers several types of embed codes.
But the embedded videos do not authenticate correctly via IP address, whether
through EZproxy or with a direct URL (from on campus). Has anyone else
experienced this, and is there any workaround? We have a lot of profs getting
frustrated.</font>
<p>
<p><font size=3>Josh Welker</font>
<p><font size=3>Information Technology Librarian</font>
<p><font size=3>James C. Kirkpatrick Library</font>
<p><font size=3>University of Central Missouri</font>
<p><font size=3>Warrensburg, MO 64093</font>
<p><font size=3>JCKL 2260</font>
<p><a href=tel:660.543.8022 target=_blank><font size=3 color=blue><u>660.543.8022</u></font></a>
<p><font size=3> </font>
<p><font size=3><br>
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