<div dir="ltr">Thank you to all who responded. I did find the IP problem and fixed it. But now instead of an authentication error, the video hangs at the loading screen. If I open the javascript console, I see that there is an unspecified error with the Kaltura video player used by FOD..</div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature"><div dir="ltr">Josh Welker<div>Information Technology Librarian</div><div>James C. Kirkpatrick Library</div><div>University of Central Missouri</div><div>Warrensburg, MO 64093</div><div>JCKL 2260<br></div><div>660.543.8022</div><div><br></div></div></div></div>
<br><div class="gmail_quote">On Thu, Feb 18, 2016 at 10:56 AM, Pamela L Contakos <span dir="ltr"><<a href="mailto:P.Contakos@mcla.edu" target="_blank">P.Contakos@mcla.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">That’s exactly what happened to us. Suddenly embedded videos weren’t working and it was because our IP addresses got messed up somehow when they migrated to
the new platform.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Pamela Contakos<br>
Digital Services Librarian<br>
Freel Library<br>
Massachusetts College of Liberal Arts (MCLA)<br>
375 Church Street, North Adams, MA 01247 <br>
phone: <a href="tel:413.662.5542" value="+14136625542" target="_blank">413.662.5542</a> <br>
email: <a href="mailto:p.contakos@mcla.edu" target="_blank">p.contakos@mcla.edu</a><br>
twitter: <a href="https://twitter.com/elalibrarian" target="_blank">@elalibrarian</a><u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Eril-l [mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Annie Erdmann<br>
<b>Sent:</b> Thursday, February 18, 2016 10:38 AM<br>
<b>To:</b> Joshua Welker<br>
<b>Cc:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] Films on Demand embed problem<u></u><u></u></span></p><div><div class="h5">
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<p class="MsoNormal"><span style="font-family:"Georgia","serif"">Hi Josh,<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia","serif"">We were having problems with access to Films on Demand in general and when I contacted the support team, they discovered that our IP range had been messed up with the move to their new platform.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia","serif"">I think it is worth a try to just double check your IP range(s) with them.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia","serif"">annie<u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Georgia","serif"">---------------------------------------------------------------------------------------</span></b><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Georgia","serif"">Annie Erdmann</span></b><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Georgia","serif"">(she/ her/ hers)</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:"Georgia","serif"">Digital Assets/ eResources Librarian</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:"Georgia","serif"">Simmons College Library</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:"Georgia","serif"">Boston MA 02115</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:"Georgia","serif""><a href="tel:617-521-2723" value="+16175212723" target="_blank">617-521-2723</a></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:"Georgia","serif""><a href="mailto:erdmann@simmons.edu" target="_blank">erdmann@simmons.edu</a></span><u></u><u></u></p>
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<p class="MsoNormal">On Thu, Feb 18, 2016 at 10:32 AM, Joshua Welker <<a href="mailto:welker@ucmo.edu" target="_blank">welker@ucmo.edu</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">We've been having longstanding problems embedding Films on Demand content. The FOD website offers several types of embed codes. But the embedded videos do not authenticate correctly via IP address, whether through EZproxy or with a direct
URL (from on campus). Has anyone else experienced this, and is there any workaround? We have a lot of profs getting frustrated.<u></u><u></u></p>
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<p class="MsoNormal">Josh Welker<u></u><u></u></p>
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<p class="MsoNormal">Information Technology Librarian<u></u><u></u></p>
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<p class="MsoNormal">James C. Kirkpatrick Library<u></u><u></u></p>
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<p class="MsoNormal">University of Central Missouri<u></u><u></u></p>
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<p class="MsoNormal">Warrensburg, MO 64093<u></u><u></u></p>
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<p class="MsoNormal">JCKL 2260<u></u><u></u></p>
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<p class="MsoNormal"><a href="tel:660.543.8022" target="_blank">660.543.8022</a><u></u><u></u></p>
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