[Eril-l] Server error for De Gruyter Brill

[Electronic Resources in Libraries discussion list]

I just checked and we can access titles through direct links, but any searches we try to do on the degruyterbrill platform itself results in a "Mac challenge attempts exceeded. Please refresh the page to try again!" error. I'm going to contact support, as well.
[browser error message]

Electronically yours,
Kris Ann Hudson (they/she)
Electronic Resources & Collections Assessment Librarian
Collections & Acquisitions Department
University Libraries
Miller Nichols Library, 308D
library.umkc.edu<http://library.umkc.edu/>
Phone: (816) 235-6470


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Subject: [Eril-l] Server error for De Gruyter Brill

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Hello,

I'm posting from the University of Colorado Boulder Libraries. We are wondering if any other libraries are experiencing access issues with the De Gruyter Brill platform?

For going on 3 weeks, when we try to access from any of our authenticated IP ranges, or via Seamless Access, we receive a server error like this:
[cid:image002.png at 01DCC5D1.097CE8D0]

If we are outside our IP ranges and go to the De Gruyter Brill platform, we are able to access Open Access ebooks just fine.

De Gruyter technical support is aware of the problem and is working on it (they advise that refreshing the page fixes the server error, but that has not worked for us), but due to the persistence and length of this issue, we're wondering if anyone else has experienced a similar error with De Gruyter Brill and has any suggestions on a solution?

Thanks!

Erin


Erin Block

E-Resources Metadata & Reporting Manager

University of Colorado Boulder Libraries

erin.block at colorado.edu<mailto:erin.block at colorado.edu>

Add the LibKey Nomad<https://thirdiron.com/downloadnomad/> extension to your browser to easier access to University Libraries resources!


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