[Eril-l] Server error for De Gruyter Brill

[Electronic Resources in Libraries discussion list]

Hello Erin,

A few weeks back, on or around the 17th of March, I was frequently but not
consistently also getting
[image: image.png]

Sometimes, if I just kept clicking refresh, or going in and out, I could
get whatever to resolve properly, but not always. It was a very frustrating
day. ;-)

But today, upon seeing your email (and Kris Ann's), I just tried a few
links as well as searches once at De Gruyter and all seems to be working as
I would hope and expect.

In case it is helpful if you decide to contact De Gruyter ...
Good luck!
~ Sara

On Mon, Apr 6, 2026 at 3:43 PM Electronic Resources in Libraries discussion
list via Eril-l <eril-l at lists.eril-l.org> wrote:

> I just checked and we can access titles through direct links, but any
> searches we try to do on the degruyterbrill platform itself results in a
> “Mac challenge attempts exceeded. Please refresh the page to try again!”
> error. I’m going to contact support, as well.
>
> [image: browser error message]
>
>
>
> Electronically yours,
> *Kris Ann Hudson* (they/she)
> *Electronic Resources & Collections Assessment Librarian*
> Collections & Acquisitions Department
> University Libraries
> Miller Nichols Library, 308D
>
> *library.umkc.edu <http://library.umkc.edu/> *Phone: *(816) 235-6470*
>
>
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Electronic
> Resources in Libraries discussion list via Eril-l
> *Sent:* Monday, April 6, 2026 8:07 AM
> *To:* eril-l at lists.eril-l.org
> *Subject:* [Eril-l] Server error for De Gruyter Brill
>
>
>
> *WARNING:* This message has originated from an External Source. This may
> be a phishing expedition that can result in unauthorized access to our IT
> System. Please use proper judgment and caution when opening attachments,
> clicking links, or responding to this email.
>
> Hello,
>
>
>
> I'm posting from the University of Colorado Boulder Libraries. We are
> wondering if any other libraries are experiencing access issues with the De
> Gruyter Brill platform?
>
>
>
> For going on 3 weeks, when we try to access from any of our authenticated
> IP ranges, or via Seamless Access, we receive a server error like this:
>
>
>
> If we are outside our IP ranges and go to the De Gruyter Brill platform,
> we are able to access Open Access ebooks just fine.
>
>
>
> De Gruyter technical support is aware of the problem and is working on it
> (they advise that refreshing the page fixes the server error, but that has
> not worked for us), but due to the persistence and length of this issue,
> we're wondering if anyone else has experienced a similar error with De
> Gruyter Brill and has any suggestions on a solution?
>
>
>
> Thanks!
>
>
>
> Erin
>
>
>
> Erin Block
>
> E-Resources Metadata & Reporting Manager
>
> University of Colorado Boulder Libraries
>
> erin.block at colorado.edu
>
> Add the LibKey Nomad <https://thirdiron.com/downloadnomad/> extension to
> your browser to easier access to University Libraries resources!
>
>
> _______________________________________________
> Eril-l mailing list
> Eril-l at lists.eril-l.org
> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>


-- 
Sara Colglazier
Head of Discovery Services
Discovery and Access: Discovery Services, Rm. 303
Library, Information, & Technology Services
Mount Holyoke College
50 College Street
South Hadley, MA 01075
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20260406/ac221a5a/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 37312 bytes
Desc: not available
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20260406/ac221a5a/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 53721 bytes
Desc: not available
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20260406/ac221a5a/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image.png
Type: image/png
Size: 43234 bytes
Desc: not available
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20260406/ac221a5a/attachment-0002.png>