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<p class="MsoNormal">I just checked and we can access titles through direct links, but any searches we try to do on the degruyterbrill platform itself results in a “Mac challenge attempts exceeded. Please refresh the page to try again!” error. I’m going to
contact support, as well.<o:p></o:p></p>
<p class="MsoNormal"><img width="1021" height="159" style="width:10.6354in;height:1.6562in" id="_x0000_i1026" src="cid:image003.png@01DCC5D1.1DFE3CF0" alt="browser error message"><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:15.6pt;background:white"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#333333;mso-ligatures:standardcontextual">Electronically yours,<br>
</span><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#0066CC;mso-ligatures:standardcontextual">Kris Ann Hudson</span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555;background:white;mso-ligatures:standardcontextual"> </span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#0066CC;background:white;mso-ligatures:standardcontextual">(they/she)</span><span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#555555;background:white;mso-ligatures:standardcontextual"><br>
</span><b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555;mso-ligatures:standardcontextual">Electronic Resources & Collections Assessment Librarian</span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555;mso-ligatures:standardcontextual"><br>
<span style="background:white">Collections & Acquisitions Department<br>
University Libraries</span></span><span style="font-size:10.5pt;font-family:Roboto;color:#212529;mso-ligatures:standardcontextual"><br>
</span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555;background:white;mso-ligatures:standardcontextual">Miller Nichols Library, 308D<br>
</span><u><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#0066CC;background:white;mso-ligatures:standardcontextual"><a href="http://library.umkc.edu/"><span style="color:#0066CC">library.umkc.edu</span></a><br>
</span></u><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555;mso-ligatures:standardcontextual">Phone:
</span><u><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#0066CC;mso-ligatures:standardcontextual">(816) 235-6470</span></u><span style="mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Monday, April 6, 2026 8:07 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] Server error for De Gruyter Brill<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:12.0pt;background:#FFC7CE"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#9C0006">WARNING:</span></b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"> This message
has originated from an External Source. This may be a phishing expedition that can result in unauthorized access to our IT System. Please use proper judgment and caution when opening attachments, clicking links, or responding to this email.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Hello, <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">I'm posting from the University of Colorado Boulder Libraries. We are wondering if any other libraries are experiencing access issues with the De Gruyter Brill platform?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">For going on 3 weeks, when we try to access from any of our authenticated IP ranges, or via Seamless Access, we receive a server error like this:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><img border="0" width="865" height="453" style="width:9.0104in;height:4.7187in" id="Picture_x0020_1" src="cid:image002.png@01DCC5D1.097CE8D0"></span><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">If we are outside our IP ranges and go to the De Gruyter Brill platform, we are able to access Open Access ebooks just fine. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">De Gruyter technical support is aware of the problem and is working on it (they advise that refreshing the page fixes the server error, but that has not worked for us), but due to the persistence
and length of this issue, we're wondering if anyone else has experienced a similar error with De Gruyter Brill and has any suggestions on a solution?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Thanks!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Erin<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
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<p class="elementtoproof" style="background:white"><span style="font-size:10.0pt;color:#222222">Erin Block</span><o:p></o:p></p>
<p class="elementtoproof" style="background:white"><span style="font-size:10.0pt;color:#222222">E-Resources Metadata & Reporting Manager</span><o:p></o:p></p>
<p class="elementtoproof" style="background:white"><span style="font-size:10.0pt;color:#222222">University of Colorado Boulder Libraries</span><o:p></o:p></p>
<p class="elementtoproof" style="background:white"><span style="font-size:10.0pt;color:#1155CC"><a href="mailto:erin.block@colorado.edu" target="_blank"><span style="color:#1155CC">erin.block@colorado.edu</span></a></span><o:p></o:p></p>
<p class="elementtoproof"><span style="font-size:10.0pt">Add the <span style="color:#0070C0">
<a href="https://thirdiron.com/downloadnomad/"><span style="color:#0070C0">LibKey Nomad</span></a></span> extension to your browser to easier access to University Libraries resources!</span><o:p></o:p></p>
<p class="elementtoproof"> <o:p></o:p></p>
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