[Eril-l] [EXTERNAL] Issues downloading JSTOR R5.1 reports manually?

[Electronic Resources in Libraries discussion list]

JSTOR requires API harvesters to request a report, but then it queues and you need to come back later, as much as an hour later depending on their server load, to get it.
If they use the same backend server for manual downloads, that might be what's going on. Can you get them hours later or the next day? If not, it's time to call support.

Melissa Belvadi
Collections Librarian
University of Prince Edward Island
mbelvadi at upei.ca<mailto:mbelvadi at upei.ca>  902-566-0581
ORCID iD: 0000-0002-4433-0189
my public calendar<https://outlook.office365.com/owa/calendar/0fbab27c909e4493be65313bd66d66b6@upei.ca/5fa60af92c6d451c9ddf90c0bb11e00f15552192987609852692/calendar.html>
My pronouns are ಅವರು/ಅವರನ್ನು
My emails are sent during the hours that I work and I understand that you will respond during the hours that you work.

Make an appointment: Use YouCanBookMe https://mbelvadi.youcanbook.me/
or for other MS365 / Outlook users, including UPEI people:
[cid:6bce7756-cbde-4d2c-b071-becf91afdcc1]<https://outlook.office.com/bookwithme/user/0fbab27c909e4493be65313bd66d66b6@upei.ca?anonymous&ismsaljsauthenabled&ep=bwmEmailSignature>
Book time to meet with me<https://outlook.office.com/bookwithme/user/0fbab27c909e4493be65313bd66d66b6@upei.ca?anonymous&ismsaljsauthenabled&ep=bwmEmailSignature>
________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org>
Sent: Wednesday, November 26, 2025 2:29 PM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] [EXTERNAL] Issues downloading JSTOR R5.1 reports manually?


CAUTION: This email originated from outside of UPEI. Do not click links or open attachments unless you recognize the sender and know the content is safe. If you are uncertain, please use the Report Message button in Outlook and delete this email.


WARNING: The sender of this email could not be verified and may not match the person in the 'FROM' field. Do not click links or open attachments unless you recognize the sender and know the content is safe. If you are uncertain, please use the Report Message button in Outlook and delete this email.

Hi Mary Beth,

I actually just noticed I'm not able to download 5.1 Reports... they just keep sitting in "pending"....

Hmph...
Erika Boardman

On Tue, Nov 25, 2025 at 1:55 PM Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>> wrote:
[Caution: Email from External Sender. Do not click or open links or attachments unless you know this sender.]

Hello,

Has anyone else encountered a problem with receiving an 'Unable to load page' error when attempting to manually download COUNTER 5.1 JSTOR usage reports in the JSTOR admin? This happens to me in Incognito mode too.

Their R5 reports run without a problem.

[image.png]
Thanks for your input,

~Mary Beth

--
Mary Beth Holm
Electronic Resources Librarian
Virginia Commonwealth University
VCU Libraries
901 Park Ave / PO Box 842033
Richmond, VA 23284-2033
Email: holmm at vcu.edu<mailto:holmm at vcu.edu>
PH: 804-827-0925
Fax: 804-828-5672

My working day may not be your working day.  Please don't feel obligated to respond to this email outside your normal work hours.

_______________________________________________
Eril-l mailing list
Eril-l at lists.eril-l.org<mailto:Eril-l at lists.eril-l.org>
http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20251126/94d8bc3d/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image.png
Type: image/png
Size: 56693 bytes
Desc: image.png
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20251126/94d8bc3d/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: Outlook-yev15iye.png
Type: image/png
Size: 528 bytes
Desc: Outlook-yev15iye.png
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20251126/94d8bc3d/attachment-0001.png>