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JSTOR requires API harvesters to request a report, but then it queues and you need to come back later, as much as an hour later depending on their server load, to get it.</div>
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If they use the same backend server for manual downloads, that might be what's going on. Can you get them hours later or the next day? If not, it's time to call support.</div>
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<div style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 9.75pt; color: rgb(32, 33, 36); background-color: white;">Melissa Belvadi</span><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt;">
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Collections Librarian</div>
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University of Prince Edward Island</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l@lists.eril-l.org><br>
<b>Sent:</b> Wednesday, November 26, 2025 2:29 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] [EXTERNAL] Issues downloading JSTOR R5.1 reports manually?</font>
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<span style="font-size:9pt; font-family:Arial,sans-serif; color:#17202A"><b>CAUTION:</b></span>
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This email originated from outside of UPEI. Do not click links or open attachments unless you recognize the sender and know the content is safe. If you are uncertain, please use the Report Message button in Outlook and delete this email.
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<div class="x_gmail_default" style="font-family:tahoma,sans-serif">Hi Mary Beth,</div>
<div class="x_gmail_default" style="font-family:tahoma,sans-serif"><br>
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<div class="x_gmail_default" style="font-family:tahoma,sans-serif">I actually <i>
just </i>noticed I'm not able to download 5.1 Reports... they just keep sitting in "pending"....</div>
<div class="x_gmail_default" style="font-family:tahoma,sans-serif"><br>
</div>
<div class="x_gmail_default" style="font-family:tahoma,sans-serif">Hmph...</div>
<div class="x_gmail_default" style="font-family:tahoma,sans-serif">Erika Boardman</div>
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<div dir="ltr" class="x_gmail_attr">On Tue, Nov 25, 2025 at 1:55 PM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>> wrote:<br>
</div>
<blockquote class="x_gmail_quote" style="margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204,204,204); padding-left:1ex">
[<strong><font color="red">Caution</font></strong>: Email from External Sender. Do not click or open links or attachments unless you know this sender.]<br>
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<div>Hello,</div>
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<div>Has anyone else encountered a problem with receiving an 'Unable to load page' error when attempting to manually download COUNTER 5.1 JSTOR usage reports in the JSTOR admin? This happens to me in Incognito mode too.</div>
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<div>Their R5 reports run without a problem.</div>
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<div><img alt="image.png" width="542" height="291" data-outlook-trace="F:1|T:1" src="cid:ii_miex24ee0"><br>
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<div>Thanks for your input,</div>
<div><br>
</div>
<div>~Mary Beth</div>
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<span class="x_gmail_signature_prefix">-- </span><br>
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<div style="color:rgb(136,136,136)">Mary Beth Holm</div>
<div style="color:rgb(136,136,136)">Electronic Resources Librarian</div>
<div style="color:rgb(136,136,136)">Virginia Commonwealth University</div>
<div style="color:rgb(136,136,136)">VCU Libraries</div>
<div style="color:rgb(136,136,136)">901 Park Ave / PO Box 842033</div>
<div style="color:rgb(136,136,136)">Richmond, VA 23284-2033</div>
<div style="color:rgb(136,136,136)">Email: <a href="mailto:holmm@vcu.edu" target="_blank">
holmm@vcu.edu</a></div>
<div style="color:rgb(136,136,136)">PH: 804-827-0925</div>
<div style="color:rgb(136,136,136)">Fax: 804-828-5672</div>
<div style="color:rgb(136,136,136)"><br>
</div>
<div style="color:rgb(136,136,136)"><span style="color:rgb(118,113,113); font-family:Arial,sans-serif; font-style:italic">My working day may not be your working day. Please don't feel obligated to respond to this email outside your normal work hours.</span><br>
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