[Eril-l] Trouble accessing Statista?

[Electronic Resources in Libraries discussion list]

Thanks very much for the responses, all. I've submitted our IP addresses to Statista for review. I'll report back if there is any definite identification of the reason for this (or similar) problems and a good route for getting them fixed.
Best,
--Nancy

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Wednesday, March 12, 2025 9:48 AM
To: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] Trouble accessing Statista?

Hi Nancy,

We have had this problem persistently for the past several months on and off. It has been frustrating to deal with, especially since it seems to happen whenever an assignment is due.

Every time it has happened we asked our consortia to contact Statista and it's back up within a day or so. I wish I knew a way to fix it on our end, but it seems like we have to ask Statista to check our IP addresses are configured correctly.

Best of luck fixing it at U Buffalo!

Regards,
Alie


Alie Visser, MLIS (she/her/hers<https://www.mypronouns.org/she-her>) (how to say my name<https://namedrop.io/alievisser>)
Associate Librarian - Metadata Management
Discovery, Description & Metadata - CMDA
Western Libraries, Western University
1151 Richmond St. London, ON, Canada
e. avisser9 at uwo.ca<mailto:avisser9 at uwo.ca>
t. 519-661-2111<tel:519-661-2111> x80339
________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Sent: March 12, 2025 9:25 AM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org> <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: [Eril-l] Trouble accessing Statista?


Many of our users are running into erratic but persistent problems logging in to Statista from off campus, via EZProxy / Shibboleth authentication. Instead of logging them in, they are taken to the public access page without any login; they do not see our University welcome message but instead the "Prices & Access" dropdown, and they get a paywall for any content they try to access. On campus, authenticated via campus IP range, everything seems fine. Since the problem seems to be only off campus, we're investigating EZProxy as well, but I wondered if anyone on this list might have encountered or currently be encountering Statista access problems and have any suggestions to share.



So far the reports have been only in Chrome and more recently Edge, and none of the usual troubleshooting tips have resolved the issue. I haven't been able to replicate the problem in any browser in Windows or Mac, but that is so often the case!

I'd welcome any suggestions,

--Nancy



Nancy Babb

Discovery Services Librarian

University Libraries

University at Buffalo

State University of New York

Buffalo, New York 14260-1110

phone (716) 645-0394

e-mail babb at buffalo.edu<mailto:babb at buffalo.edu>


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