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<p class="MsoNormal"><span style="font-size:11.0pt">Thanks very much for the responses, all. I’ve submitted our IP addresses to Statista for review. I’ll report back if there is any definite identification of the reason for this (or similar) problems and a
good route for getting them fixed.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">--Nancy<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Wednesday, March 12, 2025 9:48 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] Trouble accessing Statista?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Hi Nancy,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">We have had this problem persistently for the past several months on and off. It has been frustrating to deal with, especially since it seems to happen whenever an
assignment is due.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Every time it has happened we asked our consortia to contact Statista and it's back up within a day or so. I wish I knew a way to fix it on our end, but it seems
like we have to ask Statista to check our IP addresses are configured correctly.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Best of luck fixing it at U Buffalo!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Regards,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Alie<o:p></o:p></span></p>
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<p style="background:white"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#3B204D">Alie Visser</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">, MLIS (<a href="https://www.mypronouns.org/she-her" title="https://www.mypronouns.org/she-her">she/her/hers</a>)
(<a href="https://namedrop.io/alievisser" title="https://namedrop.io/alievisser">how to say my name</a>)</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Associate Librarian - Metadata Management</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Discovery, Description & Metadata - CMDA</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Western Libraries, Western University</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">1151 Richmond St. London, ON, Canada</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">e.
<a href="mailto:avisser9@uwo.ca" title="mailto:avisser9@uwo.ca">avisser9@uwo.ca</a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">t.
<a href="tel:519-661-2111" title="tel:519-661-2111">519-661-2111</a> x80339</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
on behalf of Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Sent:</b> March 12, 2025 9:25 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a> <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Trouble accessing Statista?</span> <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="xmsonormal">Many of our users are running into erratic but persistent problems logging in to Statista from off campus, via EZProxy / Shibboleth authentication. Instead of logging them in, they are taken to the public access page without any login;
they do not see our University welcome message but instead the “Prices & Access” dropdown, and they get a paywall for any content they try to access. On campus, authenticated via campus IP range, everything seems fine. Since the problem seems to be only off
campus, we’re investigating EZProxy as well, but I wondered if anyone on this list might have encountered or currently be encountering Statista access problems and have any suggestions to share.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">So far the reports have been only in Chrome and more recently Edge, and none of the usual troubleshooting tips have resolved the issue. I haven’t been able to replicate the problem in any browser in Windows or Mac, but that is so often
the case!<o:p></o:p></p>
<p class="xmsonormal"><br>
I’d welcome any suggestions,<o:p></o:p></p>
<p class="xmsonormal">--Nancy<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D">Nancy Babb</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;color:#1F497D">Discovery Services Librarian</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D">University Libraries</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D">University at Buffalo</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D">State University of New York</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D">Buffalo, New York 14260-1110</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D">phone (716) 645-0394</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D">e-mail <a href="mailto:babb@buffalo.edu">
babb@buffalo.edu</a></span><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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