[Eril-l] Trouble accessing Statista?

[Electronic Resources in Libraries discussion list]

Statista remote access works for Cornell University library in my firefox and edge browsers.  The URL we're using is https://www.statista.com/   and OCLC hosts our ez proxy.

[cid:image001.png at 01DB9334.601B0E90]

Kind regards,

Sally Lockwood
E-Resources Specialist
Working remotely
Cornell University
Ithaca, NY 14853

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Wednesday, March 12, 2025 9:25 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] Trouble accessing Statista?

Many of our users are running into erratic but persistent problems logging in to Statista from off campus, via EZProxy / Shibboleth authentication. Instead of logging them in, they are taken to the public access page without any login; they do not see our University welcome message but instead the "Prices & Access" dropdown, and they get a paywall for any content they try to access. On campus, authenticated via campus IP range, everything seems fine. Since the problem seems to be only off campus, we're investigating EZProxy as well, but I wondered if anyone on this list might have encountered or currently be encountering Statista access problems and have any suggestions to share.

So far the reports have been only in Chrome and more recently Edge, and none of the usual troubleshooting tips have resolved the issue. I haven't been able to replicate the problem in any browser in Windows or Mac, but that is so often the case!

I'd welcome any suggestions,
--Nancy

Nancy Babb
Discovery Services Librarian
University Libraries
University at Buffalo
State University of New York
Buffalo, New York 14260-1110
phone (716) 645-0394
e-mail babb at buffalo.edu<mailto:babb at buffalo.edu>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20250312/3535e1e7/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 15617 bytes
Desc: image001.png
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20250312/3535e1e7/attachment.png>