[Eril-l] Accuris - what is your experience?

[Electronic Resources in Libraries discussion list]

Hi, Julie.
We have had a similar experience. All we wanted to do was add money to our deposit account before the end of our fiscal year. Direct emails to individuals got no response; emails and call to support got assurances that an invoice would be generated, but nothing ever happened. If there were anyone else I could work with for this service I would.


Marty Jenkins
Head, Content Acquisition and Management
Wright State University Libraries
937-775-4983

he/him



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From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org>
Sent: Tuesday, June 17, 2025 6:40 PM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org>
Subject: [Eril-l] Accuris - what is your experience?


Hi,



Has anyone tried working with Accuris for Engineering standards? Do you get responses? We are being ghosted by our reps after telling them that we wanted to change our renewal for the next cycle. We gave them the required notice to do so, yet they are refusing to discuss changes, nor will they return emails or calls.



Thanks for any feedback.



Julie



[Vanderbilt]



Julie Glascock
Director for Collection Strategy, Jean & Alexander Heard Libraries
Vanderbilt University
615-343-5879 | julie.glascock at vanderbilt.edu<mailto:julie.glascock at vanderbilt.edu>

110 21st Avenue South, Suite 700 Baker Bldg
Nashville, TN 37203

Pronouns: she/her




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