<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<style type="text/css" style="display:none;"> P {margin-top:0;margin-bottom:0;} </style>
</head>
<body dir="ltr">
<div class="elementToProof" style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Hi, Julie.</div>
<div class="elementToProof" style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
We have had a similar experience. All we wanted to do was add money to our deposit account before the end of our fiscal year. Direct emails to individuals got no response; emails and call to support got assurances that an invoice would be generated, but nothing
ever happened. If there were anyone else I could work with for this service I would.</div>
<div id="Signature">
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<p style="margin: 0in; font-family: Calibri, sans-serif; font-size: 11pt;"><span style="font-family: Tahoma, sans-serif; font-size: 10pt;">Marty Jenkins<br>
Head, Content Acquisition and Management<br>
Wright State University Libraries<br>
937-775-4983</span></p>
<p style="margin: 0in; font-family: Calibri, sans-serif; font-size: 11pt;"><span style="font-family: Tahoma, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">he/him</span></p>
<p style="margin: 0in; font-family: Calibri, sans-serif; font-size: 11pt;"> </p>
</div>
<div id="appendonsend"></div>
<hr style="display:inline-block;width:98%" tabindex="-1">
<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l@lists.eril-l.org><br>
<b>Sent:</b> Tuesday, June 17, 2025 6:40 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> [Eril-l] Accuris - what is your experience?</font>
<div> </div>
</div>
<style>
<!--
@font-face
{font-family:"Cambria Math"}
@font-face
{font-family:Calibri}
@font-face
{font-family:Aptos}
@font-face
{font-family:inherit}
p.x_MsoNormal, li.x_MsoNormal, div.x_MsoNormal
{margin:0in;
font-size:12.0pt;
font-family:"Aptos",sans-serif}
span.x_EmailStyle17
{font-family:"Calibri",sans-serif;
color:windowtext}
.x_MsoChpDefault
{}
@page WordSection1
{margin:1.0in 1.0in 1.0in 1.0in}
div.x_WordSection1
{}
-->
</style>
<div lang="EN-US" link="#467886" vlink="#96607D" style="word-wrap:break-word">
<div class="x_WordSection1">
<p class="x_MsoNormal"><span style="font-family:"Calibri",sans-serif">Hi,</span></p>
<p class="x_MsoNormal"><span style="font-family:"Calibri",sans-serif"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Calibri",sans-serif">Has anyone tried working with Accuris for Engineering standards? Do you get responses? We are being ghosted by our reps after telling them that we wanted to change our renewal for the next
cycle. We gave them the required notice to do so, yet they are refusing to discuss changes, nor will they return emails or calls.</span></p>
<p class="x_MsoNormal"><span style="font-family:"Calibri",sans-serif"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Calibri",sans-serif">Thanks for any feedback.</span></p>
<p class="x_MsoNormal"><span style="font-family:"Calibri",sans-serif"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Calibri",sans-serif">Julie</span></p>
<p class="x_MsoNormal"><span style="font-family:"Calibri",sans-serif"> </span></p>
<table class="x_MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%; background:white; border-collapse:collapse">
<tbody>
<tr>
<td width="100" valign="top" style="width:75.0pt; padding:0in 0in 0in 0in">
<p class="x_MsoNormal"><span style="font-size:10.5pt; font-family:inherit; color:black; border:none windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_1" alt="Vanderbilt" style="width:1.0416in; height:1.0416in" data-outlook-trace="F:1|T:1" src="cid:image001.png@01DBDFAE.D8D8EC00"></span><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#242424"></span></p>
</td>
<td width="15" valign="bottom" style="width:11.25pt; padding:0in 0in 0in 0in">
<p class="x_MsoNormal"><span style="font-size:10.5pt; font-family:inherit; color:black; border:none windowtext 1.0pt; padding:0in"> </span><span style="font-family:"Calibri",sans-serif; color:#242424"></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="x_MsoNormal"><span style="font-size:13.5pt; font-family:inherit; color:black; border:none windowtext 1.0pt; padding:0in">Julie Glascock<br>
</span><span style="font-size:10.5pt; font-family:inherit; color:black; border:none windowtext 1.0pt; padding:0in">Director for Collection Strategy, Jean & Alexander Heard Libraries<br>
Vanderbilt University<br>
615-343-5879 | </span><span style="font-family:"Calibri",sans-serif; color:black; border:none windowtext 1.0pt; padding:0in"><a href="mailto:julie.glascock@vanderbilt.edu"><span style="font-size:10.5pt; font-family:inherit; color:#946E24">julie.glascock@vanderbilt.edu</span></a></span><span style="font-size:10.5pt; font-family:inherit; color:black; border:none windowtext 1.0pt; padding:0in"><br>
<br>
110 21st Avenue South, Suite 700 Baker Bldg<br>
Nashville, TN 37203<br>
<br>
Pronouns: she/her</span><span style="font-family:"Calibri",sans-serif; color:#242424"></span></p>
</td>
</tr>
</tbody>
</table>
<p class="x_MsoNormal"><span style="font-size:11.0pt"> </span></p>
<p class="x_MsoNormal"> </p>
</div>
</div>
</body>
</html>