[Eril-l] Ebook Central Reader App Upgrade - download issues?

[Electronic Resources in Libraries discussion list]

Aloha Genesis,

I created a ticket yesterday since the app would not install on my Windows
10 PC. I also tried the mobile app on my iPhone this morning, and am having
issues with the way text is displaying. Initially, it seemed to work on my
iPhone, but then I noticed once I scrolled past the table of contents, I
see some bullet points, but no text on subsequent pages. I am about to
create another ticket. I appreciate your email, since I was going to have
others test as well, but I think this may be a wider issue.

Kind regards,
Allyson

On Thu, Jul 24, 2025 at 2:33 AM Electronic Resources in Libraries
discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:

> Morning all,
>
> To those who have already chosen to upgrade to the new ProQuest Ebook
> Central Reader App this week or before: is anyone having issues actually
> downloading the app to Windows devices, or seeing any books in your
> bookshelf in the app on Android? If anyone has been successful using this
> app, I'd like to know, too.
>
> I've already put in a case with PQ/Ex Libris, but I'm wondering if this is
> an isolated issue or not. I've tried a workstation, two library computers,
> and a home computer. I am having a hard time imagining this is an error on
> our side.
>
> Thanks all,
>
> Genesis Nieves
> *Electronic Resources Librarian*
> Molloy University, JET Library
> Office: *516-323-3919*
> gnieves at molloy.edu
> https://www.molloy.edu/library
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-- 

Allyson Ota

Electronic Resources Librarian

Kapiʻolani Community College Library

4303 Diamond Head Rd., Lama #115, Honolulu, HI 96816

808.734.9254 | allyson at hawaii.edu | guides.library.kapiolani.hawaii.edu
<https://guides.library.kapiolani.hawaii.edu/home>
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