[Eril-l] Ebook Central Reader App Upgrade - download issues?

[Electronic Resources in Libraries discussion list]

[like]  Genesis Nieves reacted to your message:
________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org>
Sent: Thursday, July 24, 2025 4:41:15 PM
To: eril-l at lists.eril-l.org <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Ebook Central Reader App Upgrade - download issues?

CAUTION
This message originated outside of Molloy University. Do not click links or open attachments unless you are sure the content is safe
________________________________
Genesis,

Our library upgraded yesterday, and I am experiencing the same thing you are.  I tried it on two laptops and my iPhone.  On one Windows laptop, I received the “your device does not meet integrity standards” error.  On another, it installed and launched, but no books would display.  Same goes for my iPhone.

The strange thing is that a colleague was able to successfully launch the app and access a book on his laptop.

It’s definitely not an isolated issue, and I also do not think the problem is on our end.

Joni

Joni Addis
eCollections Access & Licensing Librarian
Clemson University

Library Depot
103 Clemson Research Blvd.
Anderson, SC 29625
(864) 656-2098
jaddis at clemson.edu<mailto:jaddis at clemson.edu>
[cid:image001.png at 01DBFC98.3DB12650]

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Thursday, July 24, 2025 8:33 AM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] Ebook Central Reader App Upgrade - download issues?


This Message Is From An External Sender: Use caution when opening links or attachments if you do not recognize the sender.
Morning all,

To those who have already chosen to upgrade to the new ProQuest Ebook Central Reader App this week or before: is anyone having issues actually downloading the app to Windows devices, or seeing any books in your bookshelf in the app on Android? If anyone has been successful using this app, I'd like to know, too.

I've already put in a case with PQ/Ex Libris, but I'm wondering if this is an isolated issue or not. I've tried a workstation, two library computers, and a home computer. I am having a hard time imagining this is an error on our side.

Thanks all,

Genesis Nieves
Electronic Resources Librarian
Molloy University, JET Library
Office: 516-323-3919
gnieves at molloy.edu<mailto:gnieves at molloy.edu>
https://www.molloy.edu/library<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.molloy.edu%2flibrary&c=E,1,uljrcUdcW4wDstuYDRKE8hOr8t6GFpoHi-mbisgA_P5nfrGIRd2tYzu5KfTs2qE0XO53D67OzIafxnfweg-CwUpqKp_VF2trwq85un8zqy-clg_iq8g,&typo=1>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20250724/0419a987/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 30830 bytes
Desc: image001.png
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20250724/0419a987/attachment.png>