[Eril-l] Ebook Central Reader App Upgrade - download issues?

[Electronic Resources in Libraries discussion list]

Good morning all,

Wondering if anyone has found a resolution for the Windows file launch yet. I was able to test the app on both Android and iOS devices yesterday and it's working nicely.

I did hear back from ProQuest after I further enquired about the type of file available for download, but they have not yet addressed the device integrity error:

"Our engineering team has confirmed that the new Ebook Central application is only available as an msix file for Windows or a dmg file for MacOS. Please refer to the resources here which describe the benefits of this format. - https://learn.microsoft.com/en-us/windows/msix/overview"

Genesis Nieves
Electronic Resources Librarian
Molloy University, JET Library
Office: 516-323-3919
gnieves at molloy.edu
https://www.molloy.edu/library

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From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org>
Sent: Thursday, July 24, 2025 12:55 PM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Ebook Central Reader App Upgrade - download issues?

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Aloha Genesis,

I created a ticket yesterday since the app would not install on my Windows 10 PC. I also tried the mobile app on my iPhone this morning, and am having issues with the way text is displaying. Initially, it seemed to work on my iPhone, but then I noticed once I scrolled past the table of contents, I see some bullet points, but no text on subsequent pages. I am about to create another ticket. I appreciate your email, since I was going to have others test as well, but I think this may be a wider issue.

Kind regards,
Allyson

On Thu, Jul 24, 2025 at 2:33 AM Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>> wrote:
Morning all,

To those who have already chosen to upgrade to the new ProQuest Ebook Central Reader App this week or before: is anyone having issues actually downloading the app to Windows devices, or seeing any books in your bookshelf in the app on Android? If anyone has been successful using this app, I'd like to know, too.

I've already put in a case with PQ/Ex Libris, but I'm wondering if this is an isolated issue or not. I've tried a workstation, two library computers, and a home computer. I am having a hard time imagining this is an error on our side.

Thanks all,

Genesis Nieves
Electronic Resources Librarian
Molloy University, JET Library
Office: 516-323-3919
gnieves at molloy.edu<mailto:gnieves at molloy.edu>
https://www.molloy.edu/library<https://urldefense.com/v3/__https://www.molloy.edu/library__;!!PvDODwlR4mBZyAb0!Q80OlGY75D5m9JpSsMW7OGW1P_87PjKpT1kcIc0d5XZTUV9lrgx8DwNvdMPZQCDE_1IqNjHo3oonv7egNcJ8$>

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--

Allyson Ota

Electronic Resources Librarian

Kapiʻolani Community College Library

4303 Diamond Head Rd., Lama #115, Honolulu, HI 96816

808.734.9254 | allyson at hawaii.edu<mailto:allyson at hawaii.edu> | guides.library.kapiolani.hawaii.edu<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fguides.library.kapiolani.hawaii.edu%2fhome&c=E,1,Izq5o6hDwM0GTRNV9BsXCjbe55IjgaOMbwWzqym320JPwUIqKFGVV7aUa1O9jxwOIEGTCXlPI-0uTzY32Y2QdQGvOkUd6rmGC_MmelpMILKe9MVxUzE,&typo=1>
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