<div dir="ltr"><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small">Aloha Genesis, </div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small">I created a ticket yesterday since the app would not install on my Windows 10 PC. I also tried the mobile app on my iPhone this morning, and am having issues with the way text is displaying. Initially, it seemed to work on my iPhone, but then I noticed once I scrolled past the table of contents, I see some bullet points, but no text on subsequent pages. I am about to create another ticket. I appreciate your email, since I was going to have others test as well, but I think this may be a wider issue. </div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small">Kind regards, </div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small">Allyson </div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Jul 24, 2025 at 2:33 AM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div>
<div dir="ltr">
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Morning all,</div>
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
To those who have already chosen to upgrade to the new ProQuest Ebook Central Reader App this week or before: is anyone having issues actually downloading the app to Windows devices, or seeing any books in your bookshelf in the app on Android? If anyone has
been successful using this app, I'd like to know, too.</div>
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
I've already put in a case with PQ/Ex Libris, but I'm wondering if this is an isolated issue or not. I've tried a workstation, two library computers, and a home computer. I am having a hard time imagining this is an error on our side.</div>
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Thanks all,</div>
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
<br>
</div>
<div id="m_2561975679058467263m_-3623927387925715518Signature">
<table cellpadding="0" cellspacing="0" style="width:100%;box-sizing:border-box;border-collapse:collapse;border-spacing:0px" id="m_2561975679058467263m_-3623927387925715518x_x_0.u2u79hhcmk">
<tbody>
<tr>
<td style="padding-bottom:10px;vertical-align:top;width:100%">
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif">
<span style="font-size:12pt;color:rgb(0,0,0)">Genesis Nieves</span><span style="font-size:12pt;color:rgb(0,66,128);font-weight:bolder"><br>
</span><span style="font-size:11pt;color:rgb(0,0,0)"><i>Electronic Resources Librarian</i><br>
</span><span style="font-size:11pt;color:rgb(150,4,35)">Molloy University, JET Library</span></div>
</td>
</tr>
<tr>
<td style="padding-bottom:10px;vertical-align:top;width:100%">
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)">
Office: <i>516-323-3919</i></div>
</td>
</tr>
<tr>
<td style="padding-bottom:10px;vertical-align:top;width:100%">
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)">
<a href="mailto:gnieves@molloy.edu" target="_blank">gnieves@molloy.edu</a><br>
<a title="https://www.molloy.edu/library" id="m_2561975679058467263m_-3623927387925715518OWA89f50822-a676-42fd-c312-e3ac328f2221" href="https://urldefense.com/v3/__https://www.molloy.edu/library__;!!PvDODwlR4mBZyAb0!Q80OlGY75D5m9JpSsMW7OGW1P_87PjKpT1kcIc0d5XZTUV9lrgx8DwNvdMPZQCDE_1IqNjHo3oonv7egNcJ8$" target="_blank">https://www.molloy.edu/library</a></div>
</td>
</tr>
<tr>
<td style="padding-bottom:10px;vertical-align:top;width:100%"></td>
</tr>
</tbody>
</table>
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
<i><br>
</i></div>
</div>
</div>
_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="https://urldefense.com/v3/__http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org__;!!PvDODwlR4mBZyAb0!Q80OlGY75D5m9JpSsMW7OGW1P_87PjKpT1kcIc0d5XZTUV9lrgx8DwNvdMPZQCDE_1IqNjHo3oonv9DvlFgK$" rel="noreferrer" target="_blank">https://urldefense.com/v3/__http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org__;!!PvDODwlR4mBZyAb0!Q80OlGY75D5m9JpSsMW7OGW1P_87PjKpT1kcIc0d5XZTUV9lrgx8DwNvdMPZQCDE_1IqNjHo3oonv9DvlFgK$</a> <br>
</div></blockquote></div><div><br clear="all"></div><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><p dir="ltr" style="line-height:1.44;background-color:rgb(255,255,255);margin-top:0pt;margin-bottom:0pt"><span style="font-size:8pt;font-family:Verdana;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Allyson Ota</span></p><p dir="ltr" style="line-height:1.44;background-color:rgb(255,255,255);margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb(0,0,0);font-family:Verdana;font-size:8pt;white-space:pre-wrap">Electronic Resources Librarian</span><br></p><p dir="ltr" style="line-height:1.44;background-color:rgb(255,255,255);margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb(0,0,0);font-family:Verdana;font-size:8pt;white-space:pre-wrap">Kapiʻolani Community College Library</span></p><p dir="ltr" style="line-height:1.44;background-color:rgb(255,255,255);margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;font-family:Verdana;font-size:8pt;white-space:pre-wrap;color:rgb(0,0,0)">4303 Diamond Head Rd., Lama #115, Honolulu, HI 96816</span> </p><p dir="ltr" style="line-height:1.44;background-color:rgb(255,255,255);margin-top:0pt;margin-bottom:0pt"><span style="font-size:8pt;font-family:Verdana;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">808.734.9254 | </span><span style="font-size:8pt;font-family:Verdana;color:rgb(17,85,204);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"><a href="mailto:allyson@hawaii.edu" target="_blank">allyson@hawaii.edu</a> </span><span style="font-size:8pt;font-family:Verdana;background-color:transparent;vertical-align:baseline;white-space:pre-wrap"><font color="#000000">|</font></span><span style="font-size:8pt;font-family:Verdana;color:rgb(17,85,204);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"> </span><font color="#0000ff"><a href="https://guides.library.kapiolani.hawaii.edu/home" target="_blank"><span style="font-size:8pt;font-family:Verdana;background-color:transparent;vertical-align:baseline;white-space:pre-wrap">guides.library.kapiolani.hawaii.edu</span></a><span style="background-color:transparent;font-size:8pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap"> </span></font></p></div></div>