[Eril-l] 'session expired' message on ProQuest Ebook Central

[Electronic Resources in Libraries discussion list]

The College of the Holy Cross has had this random problem reported to us
for a few weeks now (multiple reports). It happens when a user tries to
access a chapter of an ebook. And, yes, it is random.
I put in a ticket to ProQuest Support, but received the response that we
needed to clear our history and cache and re-do the search. A refresh does
NOT work for us. We usually have to clear history/cache and try the search
or url again. Or, try it again in a completely different browser.
I am trying to figure out how to report this to all faculty and students
for Fall Term.

Judith

--
Judith Nagata  (she/her)
Electronic Resources & Serials Librarian
Dinand Library
College of the Holy Cross
Worcester, MA 01610
p: 508-793-2639
e: jnagata at holycross.edu



On Thu, Jul 17, 2025 at 9:29 AM Electronic Resources in Libraries
discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:

> Is anyone else encountering this behavior on Proquest’s Ebook Central? Two
> users in two days have gotten a popup when using the ”Read Online”
> function, that says, "Your session has expired, please refresh this page,
> search again or sign-in again." But then it doesn't allow the user to
> access the content, regardless. Both users had it happen in Firefox, and
> one had it happen again in Chrome but not in Edge. I wasn’t able to
> reproduce the error.
>
>
>
> Heather Dungey (she/her)
>
> Electronic Resources Management Librarian
>
> University at Buffalo
>
> 134 Lockwood Library, Buffalo, NY 14260-2210
> Phone: (716) 645-7743
>
> hldungey at buffalo.edu
>
>
>
> *The University at Buffalo is located in the territory of the Seneca
> Nation, *
>
> *a member of the Haudenosaunee Confederacy.*
>
>
>
>
> _______________________________________________
> Eril-l mailing list
> Eril-l at lists.eril-l.org
> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20250717/1cc719a0/attachment.htm>