[Eril-l] Taylor & Francis eBooks - Error Messages for Random Users

[Electronic Resources in Libraries discussion list]

Hi, Erika,

We get these randomly as well, not just when accessing via Primo, but also
when going directly to the database. It seems to happen on and off proxy
(we use EZ proxy)

I've submitted tickets to T&F before, but usually when they get around to
checking it - they say it is working.

I really dislike their platform, because of this, but I do think it is
something wrong on their end, but since it is random I guess they can't fix
it?

The best thing I have found to do is to empty any T&F cookies from your
browser and try again after a few minutes.

Susan



Susan R. Barber
Electronic Resources Coordinator
Paul and Rosemary Trible Library
Christopher Newport University
sbarber at cnu.edu
757-594-7046


On Wed, Jul 16, 2025 at 8:19 AM Electronic Resources in Libraries
discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:

> Hi,
>
> I *really *need to find out if anyone else has experienced this, but
> we've been having a random eBook issue with Taylor & Francis content. When
> users (including myself) attempt to download the eBook or a Chapter, the
> page begins to load and then results in a "Sorry, Page Not Found" message:
>
> [image: image.png]
>
> I know it's not a proxy issue (we use OpenAthens). It also doesn't appear
> to be a browser issue as this happens across every browser — but the
> strangest part is it does *not *happen to everyone! It's just random
> people at random moments. For example, I couldn't download content from a
> book for 2 weeks — then, suddenly I COULD download the content... but that
> only lasted a week before I started getting the "Sorry, Page Not Found"
> message.
>
> I've been trying to work with Taylor & Francis on this since late May and
> I'm getting nervous. We use many T&F eBooks for Courses... I haven't seen
> anyone else bring this up, but has this happened (at all) to anyone? I ONLY
> found that this was an issue because of users reporting access issues for
> T&F content...
>
> Erika
>
>
> ————————————————————
> *Erika Boardman, MLIS *| Electronic Resources Management Librarian
> UNC Charlotte | J. Murrey Atkins Library - Collection Services
> 9201 University City Blvd. | Charlotte, NC 28223
> eboardman at charlotte.edu <eboardman at uncc.edu> | 704-687-1124 |
> library.charlotte.edu
> Pronouns: she, her, hers
> ————————————————————
>
>
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