[Eril-l] [EXTERNAL] Re: Taylor & Francis eBooks - Error Messages for Random Users

[Electronic Resources in Libraries discussion list]

Thanks for responding Susan! They also keep confirming it's working, but
there's 100% something on their end with this... I had to download a file
from the browser of the error page (i.e. right clicking and using "Inspect"
to see a bunch of coding) and send it to them. I offered to send them a HAR
file for them to review and I've sent screencasts... I don't know, I'm
quite frustrated.

I'll be interested to see if *more *tickets slam through during the first
few weeks of classes. This is extremely problematic and they need to find a
fix...
I've also cleared my browser cache out and even after waiting so long, I
still can't get into anything... sigh.
Thanks for the insights, and confirmation we're not the only ones with this
issue!

Erika

On Wed, Jul 16, 2025 at 10:26 AM Electronic Resources in Libraries
discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:

> [*Caution*: Email from External Sender. Do not click or open links or
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>
> Hi, Erika,
>
> We get these randomly as well, not just when accessing via Primo, but also
> when going directly to the database. It seems to happen on and off proxy
> (we use EZ proxy)
>
> I've submitted tickets to T&F before, but usually when they get around to
> checking it - they say it is working.
>
> I really dislike their platform, because of this, but I do think it is
> something wrong on their end, but since it is random I guess they can't fix
> it?
>
> The best thing I have found to do is to empty any T&F cookies from your
> browser and try again after a few minutes.
>
> Susan
>
>
>
> Susan R. Barber
> Electronic Resources Coordinator
> Paul and Rosemary Trible Library
> Christopher Newport University
> sbarber at cnu.edu
> 757-594-7046
>
>
> On Wed, Jul 16, 2025 at 8:19 AM Electronic Resources in Libraries
> discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:
>
>> Hi,
>>
>> I *really *need to find out if anyone else has experienced this, but
>> we've been having a random eBook issue with Taylor & Francis content. When
>> users (including myself) attempt to download the eBook or a Chapter, the
>> page begins to load and then results in a "Sorry, Page Not Found" message:
>>
>> [image: image.png]
>>
>> I know it's not a proxy issue (we use OpenAthens). It also doesn't appear
>> to be a browser issue as this happens across every browser — but the
>> strangest part is it does *not *happen to everyone! It's just random
>> people at random moments. For example, I couldn't download content from a
>> book for 2 weeks — then, suddenly I COULD download the content... but that
>> only lasted a week before I started getting the "Sorry, Page Not Found"
>> message.
>>
>> I've been trying to work with Taylor & Francis on this since late May and
>> I'm getting nervous. We use many T&F eBooks for Courses... I haven't seen
>> anyone else bring this up, but has this happened (at all) to anyone? I ONLY
>> found that this was an issue because of users reporting access issues for
>> T&F content...
>>
>> Erika
>>
>>
>> ————————————————————
>> *Erika Boardman, MLIS *| Electronic Resources Management Librarian
>> UNC Charlotte | J. Murrey Atkins Library - Collection Services
>> 9201 University City Blvd. | Charlotte, NC 28223
>> eboardman at charlotte.edu <eboardman at uncc.edu> | 704-687-1124 |
>> library.charlotte.edu
>> Pronouns: she, her, hers
>> ————————————————————
>>
>>
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