[Eril-l] [EXTERNAL] Re: Taylor & Francis eBooks - Error Messages for Random Users

[Electronic Resources in Libraries discussion list]

Hi Toby,

I actually didn't consider that, so it was a good idea to check!
Unfortunately, it looks like the encoding is perfectly fine with our Target
URLs :(

On Wed, Jul 16, 2025 at 9:08 AM Electronic Resources in Libraries
discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:

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> Inconsistent access sounds like an encoding issue with the target link.
> Does your URl include encoding such as
> https://go.openathens.net/redirector/yourschool.edu?url=https%3A%2F%2FYourT&FLink.com
>
> If instead you have
> https://go.openathens.net/redirector/yourschool.edu?url=https://YourT&FLink.com,
> access could be unstable.
>
> My apologies if you've already considered this.
>
> Toby
>
> *TOBY PETERSON*
>
> *Library Director*
>
>
>
> *HOOD COLLEGE*
>
> 401 Rosemont Ave., Frederick, MD 21701
>
> Office 301-696-3934
>
> Email *peterson at hood.edu <peterson at hood.edu>*
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> ------------------------------
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Electronic
> Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org
> >
> *Sent:* Wednesday, July 16, 2025 8:16 AM
> *To:* Electronic Resources in Libraries discussion list <
> eril-l at lists.eril-l.org>
> *Subject:* [Eril-l] Taylor & Francis eBooks - Error Messages for Random
> Users
>
>
> *[WARNING - External Email]* This email originated from outside of Hood
> College. DO NOT click on links, open attachments or respond to requests if
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> Hi,
>
> I *really *need to find out if anyone else has experienced this, but
> we've been having a random eBook issue with Taylor & Francis content. When
> users (including myself) attempt to download the eBook or a Chapter, the
> page begins to load and then results in a "Sorry, Page Not Found" message:
>
> [image: image.png]
>
> I know it's not a proxy issue (we use OpenAthens). It also doesn't appear
> to be a browser issue as this happens across every browser — but the
> strangest part is it does *not *happen to everyone! It's just random
> people at random moments. For example, I couldn't download content from a
> book for 2 weeks — then, suddenly I COULD download the content... but that
> only lasted a week before I started getting the "Sorry, Page Not Found"
> message.
>
> I've been trying to work with Taylor & Francis on this since late May and
> I'm getting nervous. We use many T&F eBooks for Courses... I haven't seen
> anyone else bring this up, but has this happened (at all) to anyone? I ONLY
> found that this was an issue because of users reporting access issues for
> T&F content...
>
> Erika
>
>
> ————————————————————
> *Erika Boardman, MLIS *| Electronic Resources Management Librarian
> UNC Charlotte | J. Murrey Atkins Library - Collection Services
> 9201 University City Blvd. | Charlotte, NC 28223
> eboardman at charlotte.edu <eboardman at uncc.edu> | 704-687-1124 |
> library.charlotte.edu
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