[Eril-l] ProQuest admin portal down?

[Electronic Resources in Libraries discussion list]

We are not seeing this error at EFSC in Florida, not in Chrome and not in Firefox either.
Best,
Sarah M. Paige
Program Manager, Libraries
Assistant Professor / Online Learning Librarian
Eastern Florida State College
250 Community College Parkway
Building 2, Rm. 232J
Palm Bay, FL 32909
321-433-5262
paiges at easternflorida.edu<mailto:paiges at easternflorida.edu>

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From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Wednesday, May 8, 2024 9:49 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] ProQuest admin portal down?

CAUTION:  This email originated from outside of EFSC.   Do not click links or open attachments unless you recognize the sender, know it was actually sent by them, and know the content is safe.
Hello,

Sometime in the past two weeks, the Proquest admin portal (admin.proquest.com) stopped working for us at Harvard Library.  We get an "application exception" runtime error across all browsers; ProQuest support has confirmed they see the same error when they attempt to log in to our admin account, even with new test credentials.

Is anyone else seeing an error when logging into admin.proquest.com?  Our case # with Ex Libris/ProQuest support is 07143891.

Thanks,
Dennis

----------
Dennis Flanders
Senior Operations Librarian for Assessment and Discovery
E-Resources Unit, Harvard Library

dennis_flanders at harvard.edu<mailto:dennis_flanders at harvard.edu>
Report a problem: https://asklib-its-harvard.libanswers.com<https://asklib-its-harvard.libanswers.com/>

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