[Eril-l] ProQuest admin portal down?

[Electronic Resources in Libraries discussion list]

UCF is able to log into the portal with no problems.

Athena

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Wednesday, May 8, 2024 9:49 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] ProQuest admin portal down?

Hello,

Sometime in the past two weeks, the Proquest admin portal (admin.proquest.com) stopped working for us at Harvard Library.  We get an "application exception" runtime error across all browsers; ProQuest support has confirmed they see the same error when they attempt to log in to our admin account, even with new test credentials.

Is anyone else seeing an error when logging into admin.proquest.com?  Our case # with Ex Libris/ProQuest support is 07143891.

Thanks,
Dennis

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Dennis Flanders
Senior Operations Librarian for Assessment and Discovery
E-Resources Unit, Harvard Library

dennis_flanders at harvard.edu<mailto:dennis_flanders at harvard.edu>
Report a problem: https://asklib-its-harvard.libanswers.com<https://asklib-its-harvard.libanswers.com/>

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