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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">UCF is able to log into the portal with no problems.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Athena<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">From:</span></b><span style="font-family:"Calibri",sans-serif;mso-ligatures:none"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Wednesday, May 8, 2024 9:49 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] ProQuest admin portal down?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Sometime in the past two weeks, the Proquest admin portal (admin.proquest.com) stopped working for us at Harvard Library. We get an “application exception” runtime error across all browsers; ProQuest support has confirmed they see the
same error when they attempt to log in to our admin account, even with new test credentials. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Is anyone else seeing an error when logging into admin.proquest.com? Our case # with Ex Libris/ProQuest support is 07143891.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<br>
Dennis <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-ligatures:none">----------<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-ligatures:none">Dennis Flanders<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-ligatures:none">Senior Operations Librarian for Assessment and Discovery<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-ligatures:none">E-Resources Unit, Harvard Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-ligatures:none"><a href="mailto:dennis_flanders@harvard.edu">dennis_flanders@harvard.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-ligatures:none">Report a problem:
<a href="https://asklib-its-harvard.libanswers.com/">https://asklib-its-harvard.libanswers.com</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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