[Eril-l] Statista

[Electronic Resources in Libraries discussion list]

We had an access issue with Statista reported late last week. Our access worked off-campus through our OpenAthens authentication. However, our, “Welcome, James Madison University!” banner was missing when accessed on campus/ VPN and not all content available.

Statista suggested the following:


  1.  Clear Cookies: Remove all cookies related to Statista in your browser and then retry accessing the platform.


  1.  Check Access: If clearing cookies does not resolve the issue, please visit the following link: https://www.statista.com/ipcheck Click to follow link.">https://www.statista.com/ipcheck
Once you open the link, please check if access is restored

This does work, but it’s a bit cumbersome to communicate these steps to every patron who encounters an issue.

Sarah

Sarah Pritchard (she/her)
Director of Collections
James Madison University Libraries
540-568-6582

From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org>
Date: Monday, December 9, 2024 at 8:33 AM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Statista
Hi Everyone,
Clarification to the access.  The issues start when users try to access content. We are able to use our proxied link to access our subscription but then users hit a paywall for all content. Still no word from Statista. But to test your access drill down to content.
Best,
Anne


Anne P. Hancock
Head of Resource Management, McQuade Library
Merrimack College I 315 Turnpike St. I North Andover, MA 01845
978-837-5350 | hancockan at merrimack.edu<mailto:hancockan at merrimack.edu>

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On Mon, Dec 9, 2024 at 7:25 AM Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>> wrote:
At Swarthmore we had a librarian report that access was down (including a screenshot). By the time I tested it, access was working again. Good to know (I guess) that others are experiencing similar intermittent issues. I'll open a ticket with Statista as well.

Thanks,
Rebecca Michelson-Ziegler
(she/her)
Electronic Resources Specialist
Swarthmore College
McCabe Library
500 College Avenue
Swarthmore, PA 19081
(610) 328-8443
rmichel1 at swarthmore.edu<mailto:rmichel1 at swarthmore.edu>


On Sun, Dec 8, 2024 at 2:33 PM Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>> wrote:
I had reports of access issues yesterday (Saturday). Waiting on a screenshot from the patron to report to Statista.
Best,
Anne


Anne P. Hancock
Head of Resource Management, McQuade Library
Merrimack College I 315 Turnpike St. I North Andover, MA 01845
978-837-5350 | hancockan at merrimack.edu<mailto:hancockan at merrimack.edu>

[Image removed by sender.]


On Sun, Dec 8, 2024 at 12:13 PM Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>> wrote:
Hello ERIL-L.

Looking to confirm if other Statista customers have been experiencing, and continue to experience, issues with access the past couple of weeks?

Up and down, up and down, up and down...

It's Saturday night where I am, the Leafs are losing, and I made the stupid mistake of checking work email after dinner and drinks.

Knock wood, five more years and I never have to look at another computer ever again.

If others could let me know, it would be greatly appreciated.

Thank you.

Dan

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Dan Michniewicz
Digital Resources Librarian
Seneca Polytechnic
daniel.michniewicz at senecapolytechnic.ca<mailto:daniel.michniewicz at senecapolytechnic.ca>

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