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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We had an access issue with Statista reported late last week. Our access worked off-campus through our OpenAthens authentication. However, our, “Welcome, James Madison University!”
banner was missing when accessed on campus/ VPN and not all content available. <o:p>
</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Statista suggested the following:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoNormal" style="mso-list:l3 level1 lfo3"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Clear Cookies:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Remove all cookies related to Statista in your
browser and then retry accessing the platform.<o:p></o:p></span></li></ol>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<ol style="margin-top:0in" start="2" type="1">
<li class="MsoNormal" style="mso-list:l1 level1 lfo6"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Check Access:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> If clearing cookies does not resolve the issue,
please visit the following link: <u><a href="https://www.statista.com/ipcheck" title="Original URL: <a href=">https://www.statista.com/ipcheck</a> Click to follow link."><a href="https://www.statista.com/ipcheck">https://www.statista.com/ipcheck</a></u><o:p></o:p></span></li></ol>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Once you open the link, please check if access is restored<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">This does work, but it’s a bit cumbersome to communicate these steps to every patron who encounters an issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Sarah<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">Sarah Pritchard
</span></b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">(she/her)<b><o:p></o:p></b></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri",sans-serif">Director of Collections<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri",sans-serif">James Madison University Libraries<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri",sans-serif">540-568-6582 <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<div id="mail-editor-reference-message-container">
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="color:black">From:
</span></b><span style="color:black">Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l@lists.eril-l.org><br>
<b>Date: </b>Monday, December 9, 2024 at 8:33</span><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="color:black">AM<br>
<b>To: </b>Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject: </b>Re: [Eril-l] Statista<o:p></o:p></span></p>
</div>
<div>
<div>
<p class="MsoNormal">Hi Everyone,</p>
<div>
<p class="MsoNormal">Clarification to the access. The issues start when users try to access content. We are able to use our proxied link to access our subscription but then users hit a paywall for all content. Still no word from Statista. But to test your
access drill down to content.</p>
</div>
<div>
<p class="MsoNormal">Best,</p>
</div>
<div>
<p class="MsoNormal">Anne</p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p><span style="font-size:9.5pt;color:#073763">Anne P. Hancock<br>
Head of Resource Management, McQuade Library<br>
Merrimack College</span><span style="font-size:9.5pt;color:#F1C232"> </span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#F1C232">I</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#073763"> 315 Turnpike St.</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#548DD4"> </span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#FFC000">I</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#073763"> North
Andover, MA 01845<br>
978-837-5350 </span><span style="font-size:9.5pt;color:#F1C232">|</span><span style="font-size:9.5pt;color:#073763"> </span><a href="mailto:hancockan@merrimack.edu" target="_blank"><span style="font-size:9.5pt">hancockan@merrimack.edu</span></a><span style="font-size:9.5pt;color:#073763"> </span><span style="font-size:9.5pt"><o:p></o:p></span></p>
<p><span style="font-size:9.5pt;border:solid windowtext 1.0pt;padding:0in"><img border="0" width="200" height="50" style="width:2.0833in;height:.5208in" id="_x0000_i1026" src="cid:~WRD1137.jpg" alt="Image removed by sender."></span><span style="font-size:9.5pt"><o:p></o:p></span></p>
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<p class="MsoNormal">On Mon, Dec 9, 2024 at 7:25<span style="font-family:"Arial",sans-serif"> </span>AM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>> wrote:</p>
</div>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
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<p class="MsoNormal">At Swarthmore we had a librarian report that access was down (including a screenshot). By the time I tested it, access was working again. Good to know (I guess) that others are experiencing similar intermittent issues. I'll open a ticket
with Statista as well. </p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thanks,</p>
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<div>
<div>
<div>
<p class="MsoNormal">Rebecca Michelson-Ziegler</p>
<div>
<p class="MsoNormal">(she/her)</p>
<div>
<p class="MsoNormal">Electronic Resources Specialist</p>
</div>
<div>
<p class="MsoNormal">Swarthmore College</p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">McCabe Library</p>
</div>
<div>
<p class="MsoNormal">500 College Avenue</p>
</div>
<div>
<p class="MsoNormal">Swarthmore, PA 19081</p>
</div>
</div>
<div>
<p class="MsoNormal">(610) 328-8443</p>
</div>
<div>
<p class="MsoNormal"><a href="mailto:rmichel1@swarthmore.edu" target="_blank">rmichel1@swarthmore.edu</a></p>
</div>
</div>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">On Sun, Dec 8, 2024 at 2:33<span style="font-family:"Arial",sans-serif"> </span>PM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>> wrote:</p>
</div>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
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<p class="MsoNormal">I had reports of access issues yesterday (Saturday). Waiting on a screenshot from the patron to report to Statista.</p>
</div>
<div>
<p class="MsoNormal">Best,</p>
</div>
<div>
<p class="MsoNormal">Anne<br clear="all">
<br clear="all">
</p>
<div>
<div>
<div>
<p><span style="font-size:9.5pt;color:#073763">Anne P. Hancock<br>
Head of Resource Management, McQuade Library<br>
Merrimack College</span><span style="font-size:9.5pt;color:#F1C232"> </span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#F1C232">I</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#073763"> 315 Turnpike St.</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#548DD4"> </span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#FFC000">I</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#073763"> North
Andover, MA 01845<br>
978-837-5350 </span><span style="font-size:9.5pt;color:#F1C232">|</span><span style="font-size:9.5pt;color:#073763"> </span><a href="mailto:hancockan@merrimack.edu" target="_blank"><span style="font-size:9.5pt;color:#1155CC">hancockan@merrimack.edu</span></a><span style="font-size:9.5pt;color:#073763"> </span><span style="font-size:9.5pt;color:#222222"><o:p></o:p></span></p>
<p><span style="font-size:9.5pt;color:#222222;border:solid windowtext 1.0pt;padding:0in"><img border="0" width="200" height="50" style="width:2.0833in;height:.5208in" id="_x0000_i1025" src="cid:~WRD1137.jpg" alt="Image removed by sender."></span><span style="font-size:9.5pt;color:#222222"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">On Sun, Dec 8, 2024 at 12:13<span style="font-family:"Arial",sans-serif"> </span>PM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>> wrote:</p>
</div>
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<p class="MsoNormal">Hello ERIL-L.</p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Looking to confirm if other Statista customers have been experiencing, and continue to experience, issues with access the past couple of weeks?</p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Up and down, up and down, up and down...</p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">It's Saturday night where I am, the Leafs are losing, and I made the stupid mistake of checking work email after dinner and drinks.</p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">Knock wood, five more years and I never have to look at another computer ever again.</p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">If others could let me know, it would be greatly appreciated.</p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thank you.</p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Dan</p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">--</p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Dan Michniewicz </p>
</div>
<div>
<p class="MsoNormal">Digital Resources Librarian </p>
</div>
<div>
<p class="MsoNormal">Seneca Polytechnic</p>
</div>
<div>
<p class="MsoNormal"><a href="mailto:daniel.michniewicz@senecapolytechnic.ca" target="_blank">daniel.michniewicz@senecapolytechnic.ca</a></p>
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<div id="m_8917240737012246084m_-2605820566050832436m_8058910477412407428ms-outlook-mobile-signature">
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Get <a href="https://aka.ms/AAb9ysg" target="_blank">Outlook for Android</a></p>
</div>
</div>
<p class="MsoNormal">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a></p>
</blockquote>
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<p class="MsoNormal">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a></p>
</blockquote>
</div>
<p class="MsoNormal">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a></p>
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<p class="MsoNormal"><br clear="all">
</p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span class="gmailsignatureprefix">-- </span></p>
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<p><span style="font-size:9.5pt;color:#222222"><o:p> </o:p></span></p>
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