[Eril-l] [EXT] Cochrane Library: citation export problem?

[Electronic Resources in Libraries discussion list]

 Shelby,
  Have you received any updates to your ticket with Wiley?
 [University of Michigan is also experiencing the same issue.]

Best
Kelly Price
Taubman Health Sciences Library

On Mon, Oct 16, 2023 at 3:28 PM Electronic Resources in Libraries
discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:

> Hi Ranti,
>
> We're seeing the same thing here at Cleveland Clinic, for on campus users.
> I haven't had a chance to test with EZproxy. I submitted a support ticket
> to Wiley earlier today.
>
> Best,
> Shelby
>
> ___
>
>
>
> Shelby Stuart, MSI (she/hers)
>
> Electronic Resources Librarian
>
> Floyd D. Loop Alumni Library, Cleveland Clinic
>
> 9211 Euclid Ave JJS3, Cleveland, OH 44195
>
> stuarts3 at ccf.org (*email is the best way to reach me*)
>
> 216-445-7334
>
> ------------------------------
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Electronic
> Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org
> >
> *Sent:* Monday, October 16, 2023 2:54 PM
> *To:* eril-l at lists.eril-l.org <eril-l at lists.eril-l.org>
> *Subject:* [EXT] [Eril-l] Cochrane Library: citation export problem?
>
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> Hi All,
>
> If you subscribe to the Cochrane Library, could you please see if you can
> export the citations, with and without ezproxy access?
>
> We're seeing either a running circle and nothing happened, or a failed
> message (screenshots attached). I first thought it was due to the EZProxy
> setting, but when I tested the citation export while on-campus, I still see
> the same error.
>
> I'm curious if this is a widespread problem or only happens at my
> institution.
>
> Thank you.
>
>
> ranti.
> --
> Ranti Junus, Systems/E-resources Librarian
> Michigan State University Libraries
> East Lansing, MI 48824
>
>
>
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