<div dir="ltr"><div><br></div><div> Shelby, </div><div> Have you received any updates to your ticket with Wiley?</div><div> [University of Michigan is also experiencing the same issue.]</div><div><br></div><div>Best</div><div>Kelly Price</div><div>Taubman Health Sciences Library</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Oct 16, 2023 at 3:28 PM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div>
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Hi Ranti,</div>
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We're seeing the same thing here at Cleveland Clinic, for on campus users. I haven't had a chance to test with EZproxy. I submitted a support ticket to Wiley earlier today.</div>
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Best,</div>
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Shelby</div>
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<span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif">___</span></p>
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<span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif"> </span></p>
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<p style="margin:0in 0in 0.0001pt;font-size:11pt;background:white"><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;color:rgb(32,31,30)">Shelby Stuart, MSI (she/hers)</span><u></u><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif"> </span><u></u></p>
<p style="margin:0in 0in 0.0001pt;font-size:11pt;background:white"><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;color:rgb(32,31,30)">Electronic Resources Librarian</span><u></u><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif"> </span><u></u></p>
<p style="margin:0in 0in 0.0001pt;font-size:11pt;background:white"><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;color:rgb(32,31,30)">Floyd D. Loop Alumni Library,
Cleveland Clinic</span><u></u><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif"> </span><u></u></p>
<p style="margin:0in 0in 0.0001pt;font-size:11pt;background:white"><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;color:rgb(32,31,30)">9211 Euclid Ave JJS3, Cleveland,
OH 44195</span><u></u><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif"> </span><u></u></p>
<p style="margin:0in 0in 0.0001pt;font-size:11pt;background:white"><span style="color:rgb(32,31,30)"><a><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif">stuarts3@ccf.org</span></a></span><u></u><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif"> (</span><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif"><i>email
is the best way to reach me</i></span><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif">)</span><u></u></p>
<p style="margin:0in 0in 0.0001pt;font-size:11pt;background:white"><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;color:rgb(32,31,30)">216-445-7334</span></p>
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<div id="m_-2549471223797223016m_-2111031638508685406divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>> on behalf of Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Sent:</b> Monday, October 16, 2023 2:54 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a> <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [EXT] [Eril-l] Cochrane Library: citation export problem?</font>
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<br>
Hi All,<br>
<br>
If you subscribe to the Cochrane Library, could you please see if you can<br>
export the citations, with and without ezproxy access?<br>
<br>
We're seeing either a running circle and nothing happened, or a failed<br>
message (screenshots attached). I first thought it was due to the EZProxy<br>
setting, but when I tested the citation export while on-campus, I still see<br>
the same error. <br>
<br>
I'm curious if this is a widespread problem or only happens at my<br>
institution.<br>
<br>
Thank you.<br>
<br>
<br>
ranti.<br>
--<br>
Ranti Junus, Systems/E-resources Librarian<br>
Michigan State University Libraries<br>
East Lansing, MI 48824<br>
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