[Eril-l] [EXT] Cochrane Library: citation export problem?

Tue Oct 17 05:47:09 PDT 2023

No, Wiley hasn't responded yet, but it's good to know we're not the only ones seeing this.

Thanks,
Shelby

___

Shelby Stuart, MSI (she/hers)

Electronic Resources Librarian

Floyd D. Loop Alumni Library, Cleveland Clinic

9211 Euclid Ave JJS3, Cleveland, OH 44195

stuarts3 at ccf.org (email is the best way to reach me)

216-445-7334

________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org>
Sent: Tuesday, October 17, 2023 8:28 AM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] [EXT] Cochrane Library: citation export problem?

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________________________________
 Shelby,
  Have you received any updates to your ticket with Wiley?
 [University of Michigan is also experiencing the same issue.]

Best
Kelly Price
Taubman Health Sciences Library

On Mon, Oct 16, 2023 at 3:28 PM Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>> wrote:
Hi Ranti,

We're seeing the same thing here at Cleveland Clinic, for on campus users. I haven't had a chance to test with EZproxy. I submitted a support ticket to Wiley earlier today.

Best,
Shelby

___

Shelby Stuart, MSI (she/hers)

Electronic Resources Librarian

Floyd D. Loop Alumni Library, Cleveland Clinic

9211 Euclid Ave JJS3, Cleveland, OH 44195

stuarts3 at ccf.org (email is the best way to reach me)

216-445-7334

________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Sent: Monday, October 16, 2023 2:54 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org> <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: [EXT] [Eril-l] Cochrane Library: citation export problem?

CAUTION CYBER RISK: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender, expected to receive this content and trust that it’s safe. If you determine that the email isn’t from a trusted source, you can delete the email, submit it via the BlueFish button in Outlook for investigation or forward the email as an attachment to phishtanktriage at ccf.org<mailto:phishtanktriage at ccf.org> if you don’t have the Bluefish button or are on a mobile device.

Hi All,

If you subscribe to the Cochrane Library, could you please see if you can
export the citations, with and without ezproxy access?

We're seeing either a running circle and nothing happened, or a failed
message (screenshots attached). I first thought it was due to the EZProxy
setting, but when I tested the citation export while on-campus, I still see
the same error.

I'm curious if this is a widespread problem or only happens at my
institution.

Thank you.

ranti.
--
Ranti Junus, Systems/E-resources Librarian
Michigan State University Libraries
East Lansing, MI 48824

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