[Eril-l] [External] Wiley pdfs not loading

[Electronic Resources in Libraries discussion list]

We had an issue with Cloudlfare as well today, the issue has been resolved however I never received a response to the case I opened this morning.


Thanks,

Randy Lancaster, ITIL
Applications Specialist

[cid:image001.png at 01DA328B.D1879EA0]
Henry Ford Hospital / Sladen Library<https://henryford.libguides.com/sladen>
rlancas1 at hfhs.org<mailto:rlancas1 at hfhs.org>


From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Tuesday, December 19, 2023 2:38 PM
To: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] [External] Wiley pdfs not loading

This is a problem some others are reporting on the EZProxy listserv. Wiley had an issue with Cloudflare blocking EZProxy access last week, and people are wondering if it's related. I know at least one person has put in a ticket to Wiley about

This is a problem some others are reporting on the EZProxy listserv. Wiley had an issue with Cloudflare blocking EZProxy access last week, and people are wondering if it's related. I know at least one person has put in a ticket to Wiley about the issue.

Allison


Allison E. McCue, MLIS (she/her)

Library Associate | Electronic Resources

Saint Louis University
Pius XII Memorial Library

allison.mccue at slu.edu<mailto:allison.mccue at slu.edu> | 314-977-3130 | lib.slu.edu<https://urldefense.com/v3/__http:/lib.slu.edu/__;!!PFzsKvxRBh-H!ZQPfJep0FL9psykUbaJvJPe_5C08tzDsO3qD0iFbIocYmqQwOyDVIyu2mpfjSjsjU2LxJPrTCkHTskBLl4A$>

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Subject: [External] [Eril-l] Wiley pdfs not loading

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Hello,

We've noticed a problem opening some Wiley pdfs from on campus in some browsers. The site takes 2-3 minutes to "load" but ends up with a blank white screen.  So far, this seems to be a problem in Chrome and Edge but not Firefox. Below are a few examples:

https://onlinelibrary.wiley.com/doi/epdf/10.1111/j.1467-923X.1955.tb01327.x<https://urldefense.com/v3/__https:/onlinelibrary.wiley.com/doi/epdf/10.1111/j.1467-923X.1955.tb01327.x__;!!K543PA!Lky-fqOPSCCoY8qs0QYoSspd7kC_dswQhpS5ceF7dJ38seCip9TuFIQ8kGkUuX7fim0ZseUzeJYT_aHztJf83jU$>
https://onlinelibrary.wiley.com/doi/epdf/10.1002/hfm.21019<https://urldefense.com/v3/__https:/onlinelibrary.wiley.com/doi/epdf/10.1002/hfm.21019__;!!K543PA!Lky-fqOPSCCoY8qs0QYoSspd7kC_dswQhpS5ceF7dJ38seCip9TuFIQ8kGkUuX7fim0ZseUzeJYT_aHzHtLFqM0$>
https://acsess.onlinelibrary.wiley.com/doi/epdf/10.2134/CM-2013-0015b-RS<https://urldefense.com/v3/__https:/acsess.onlinelibrary.wiley.com/doi/epdf/10.2134/CM-2013-0015b-RS__;!!K543PA!Lky-fqOPSCCoY8qs0QYoSspd7kC_dswQhpS5ceF7dJ38seCip9TuFIQ8kGkUuX7fim0ZseUzeJYT_aHzUwwzQ3E$>

Links seem to work fine in Edge when connecting through our proxy but they were also working in Chrome when connecting through our proxy a few minutes ago and now we're seeing the problem in Chrome when connecting through the proxy server.

Has anyone else noticed this issue?

Thank you,

Kenyon Stuart
Electronic Resource Management Unit
320 Harlan Hatcher Graduate Library
University of Michigan
Ann Arbor, Michigan 48109-1190 USA
email: kstuart at umich.edu
<mailto:kstuart at umich.edu>

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