[Eril-l] Access problems with various vendors

[Electronic Resources in Libraries discussion list]

Hi Sarah and everyone,

I've noticed this issue with Chrome and select databases for the past few years. The top offender in my book is ClinicalKey. The only solution I've done in the past is to clear cookies and cache like you mentioned, but the issue inevitably comes back in Chrome.

In troubleshooting, I ask patrons to try the database in another browser, and if it works there, then it means they need to clear the cookies and cache in Chrome. People tend to avoid clearing their cache and cookies because it logs them out of everything that they are logged into in Chrome tabs. So, like you, I like using another browser or incognito mode is a quick check to make sure it isn't a different issue.

But that isn't ideal, and I'd love to hear any progress that these developers make. Hopefully we can pass on the eventual "fix" to the other vendors that are ignoring the issue.

Take care,
Michelle

Michelle Schonken, MLIS, AHIP
Electronic Resources Librarian
Collection Development | Strauss Health Sciences Library
University of Colorado Anschutz Medical Campus
E: michelle.schonken at cuanschutz.edu | P: 303-724-2134
https://library.cuanschutz.edu<https://library.cuanschutz.edu/>
Pronouns: she | her | hers (why pronouns matter<https://www.mypronouns.org/>)
You can hear my last name pronounced at NameCoach<https://www.name-coach.com/michelle-schonken>


[CU Anschutz Website]<https://www.cuanschutz.edu/>

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Tuesday, August 29, 2023 5:18 PM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] Access problems with various vendors

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Hi y'all,

As of last week we have started experiencing errors with *some* proxied resources in Chrome: users will see a 400 bad request message and therefore can't get to their desired content.

Here's a catch: if I put the same link in an incognito window in Chrome, it works. Firefox has generally not had any issues, incognito window or not. Clearing the browser cache provides only a temporary solution.

One vendor has told me that they've gotten reports of this issue from other libraries and that their developers are working to resolve it. Others haven't acknowledged that anyone else has mentioned it.

So my questions are these: is anyone else experiencing this problem? And/or does anyone have any thoughts or ideas about what could be causing it?

I'm cross posting this to the EZ Proxy listserv for good measure.

Thanks in advance for your insights.

Sarah

__________________________________
Sarah Mueth (she/her)
Serials & Electronic Resources Librarian
Randall Library<http://library.uncw.edu/>, UNCW
910-962-2497

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