<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Arial",sans-serif;
color:windowtext;
font-weight:normal;
font-style:normal;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Hi Sarah and everyone,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">I’ve noticed this issue with Chrome and select databases for the past few years. The top offender in my book is ClinicalKey. The only solution I’ve done in the past is to clear
cookies and cache like you mentioned, but the issue inevitably comes back in Chrome.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">In troubleshooting, I ask patrons to try the database in another browser, and if it works there, then it means they need to clear the cookies and cache in Chrome. People tend
to avoid clearing their cache and cookies because it logs them out of everything that they are logged into in Chrome tabs. So, like you, I like using another browser or incognito mode is a quick check to make sure it isn’t a different issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">But that isn’t ideal, and I’d love to hear any progress that these developers make. Hopefully we can pass on the eventual “fix” to the other vendors that are ignoring the issue.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Take care,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Michelle<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Michelle Schonken, MLIS, AHIP</span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Electronic Resources Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Collection Development
<b>|</b> Strauss Health Sciences Library</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">University of Colorado Anschutz Medical Campus</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">E: </span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif">michelle.schonken@cuanschutz.edu<span style="color:black"> <b>| P: </b></span>303-724-2134<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><a href="https://library.cuanschutz.edu/"><span style="color:#0563C1">https://library.cuanschutz.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in">Pronouns: she
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">|<span style="border:none windowtext 1.0pt;padding:0in"> her
</span>|<span style="border:none windowtext 1.0pt;padding:0in"> hers</span></span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">
</span><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in;background:white">(<a href="https://www.mypronouns.org/" title="https://www.mypronouns.org/"><span style="color:#0563C1">why pronouns matter</span></a>)<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black"><a href="https://www.name-coach.com/michelle-schonken" target="_blank" title="https://www.name-coach.com/michelle-schonken"><span style="color:#0563C1;border:none windowtext 1.0pt;padding:0in">You
can hear my last name pronounced at NameCoach</span></a></span><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><a href="https://www.cuanschutz.edu/"><span style="text-decoration:none"><img border="0" width="250" height="46" style="width:2.6083in;height:.4833in" id="Picture_x0020_1" src="cid:image001.png@01D9DAB1.78C3BA60" alt="CU Anschutz Website"></span></a><o:p></o:p></p>
</div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Tuesday, August 29, 2023 5:18 PM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] Access problems with various vendors<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" style="width:100.0%;padding:5.0pt 4.0pt 5.0pt 12.0pt">
<div>
<p class="MsoNormal" style="mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<span style="color:#222222">[External Email - Use Caution]</span> <o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal">Hi y’all,<o:p></o:p></p>
</div>
</div>
<div id="mail-editor-reference-message-container">
<div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">As of last week we have started experiencing errors with *<b>some</b>* proxied resources in Chrome: users will see a 400 bad request message and therefore can’t get to their desired content.
<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Here’s a catch: if I put the same link in an incognito window in Chrome, it works. Firefox has generally not had any issues, incognito window or not. Clearing the browser cache provides only a temporary solution. <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">One vendor has told me that they’ve gotten reports of this issue from other libraries and that their developers are working to resolve it. Others haven’t acknowledged that anyone else has mentioned it.
<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">So my questions are these: is anyone else experiencing this problem? And/or does anyone have any thoughts or ideas about what could be causing it?
<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">I’m cross posting this to the EZ Proxy listserv for good measure.
<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Thanks in advance for your insights. <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Sarah <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">__________________________________<o:p></o:p></p>
<p class="MsoNormal">Sarah Mueth (she/her)<o:p></o:p></p>
<p class="MsoNormal">Serials & Electronic Resources Librarian<o:p></o:p></p>
<p class="MsoNormal"><a href="http://library.uncw.edu/">Randall Library</a>, UNCW<o:p></o:p></p>
<p class="MsoNormal">910-962-2497<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
</body>
</html>