[Eril-l] Access problems with Ad$pender

[Sally J. Lockwood]

We don’t subscribe to AdSpender anymore, but I have notes from the vendor back in 2018 that may help.  Have you tried different browsers?  Or an earlier version of the browser you’re using now?

We do recommend that the user logs out when they are finished with their session, so it does not block other users from accessing the application. Approximately after 30 minutes it will automatically logout if inactive.

The Run Error message may have been a cookie issue. If you are using PC then the FireFox, & Chrome web browsers should be fine. From a Mac, we recommend FireFox. Do not use Safari if accessing the application on a Mac. It is not compatible.

Kind regards,
[cid:image001.jpg at 01D87FD8.05A73FA0]
Sally Lockwood
E-Resources Specialist
Working from home
Cornell University
Ithaca, NY 14853

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Stephen Francoeur
Sent: Tuesday, June 14, 2022 10:08 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] Access problems with Ad$pender

I'm playing the "it's you, not us" game with Kantar Media right now as I try to figure out our access problems with the Ad$pender database. For a few days, we were seeing this error message from the vendor as soon as we got past our EZproxy authentication page:

"Too many users from your office or company are logged in right now. Please try again later."

This error message is itself an error, as the vendor confirmed that no one else from our school was logged into the database when I was seeing the error message.

After showing the vendor via screensharing that error message, their IT people are now saying we should check with our campus IT folks to see if there have been any changes or reasons why this happening. Today, that error message now says "Not authorized." I suspect that the problem is on their end but want to see if anyone else is able to access Ad$pender right now.

Thanks for any insights you can offer.

Stephen Francoeur
UX Librarian
Baruch College
New York, NY
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