[Eril-l] Access problems with Ad$pender

[Stephen Francoeur]

Hi Sally,

Thanks for your notes. Yes, we've tried different browsers and earlier
versions of those browsers.

Stephen

On Tue, Jun 14, 2022 at 10:18 AM Sally J. Lockwood <sjl8 at cornell.edu> wrote:

> We don’t subscribe to AdSpender anymore, but I have notes from the vendor
> back in 2018 that may help.  Have you tried different browsers?  Or an
> earlier version of the browser you’re using now?
>
>
>
> *We do recommend that the user logs out when they are finished with their
> session, so it does not block other users from accessing the application.
> Approximately after 30 minutes it will automatically logout if inactive.*
>
>
>
> *The Run Error message may have been a cookie issue. If you are using PC
> then the FireFox, & Chrome web browsers should be fine. From a Mac, we
> recommend FireFox. Do not use Safari if accessing the application on a Mac.
> It is not compatible.*
>
>
>
> Kind regards,
>
> Sally Lockwood
>
> E-Resources Specialist
>
> Working from home
>
> Cornell University
>
> Ithaca, NY 14853
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Stephen
> Francoeur
> *Sent:* Tuesday, June 14, 2022 10:08 AM
> *To:* eril-l at lists.eril-l.org
> *Subject:* [Eril-l] Access problems with Ad$pender
>
>
>
> I'm playing the "it's you, not us" game with Kantar Media right now as I
> try to figure out our access problems with the Ad$pender database. For a
> few days, we were seeing this error message from the vendor as soon as we
> got past our EZproxy authentication page:
>
>
>
> "Too many users from your office or company are logged in right now.
> Please try again later."
>
>
>
> This error message is itself an error, as the vendor confirmed that no one
> else from our school was logged into the database when I was seeing the
> error message.
>
>
>
> After showing the vendor via screensharing that error message, their IT
> people are now saying we should check with our campus IT folks to see if
> there have been any changes or reasons why this happening. Today, that
> error message now says "Not authorized." I suspect that the problem is on
> their end but want to see if anyone else is able to access Ad$pender right
> now.
>
>
>
> Thanks for any insights you can offer.
>
>
>
> Stephen Francoeur
>
> UX Librarian
>
> Baruch College
> New York, NY
>
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