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<p class="MsoNormal">We don’t subscribe to AdSpender anymore, but I have notes from the vendor back in 2018 that may help. Have you tried different browsers? Or an earlier version of the browser you’re using now?
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><a name="bugnotes"><i>We do recommend that the user logs out when they are finished with their session, so it does not block other users from accessing the application. Approximately after 30 minutes it will automatically
logout if inactive.</i></a><i><o:p></o:p></i></p>
<p class="MsoNormal" style="margin-left:.5in"><i><o:p> </o:p></i></p>
<p class="MsoNormal" style="margin-left:.5in"><i>The Run Error message may have been a cookie issue. If you are using PC then the FireFox, & Chrome web browsers should be fine. From a Mac, we recommend FireFox. Do not use Safari if accessing the application
on a Mac. It is not compatible.</i><i><o:p></o:p></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Kind regards,<o:p></o:p></p>
<p class="MsoNormal"><img width="55" height="63" style="width:.5694in;height:.6597in" id="Picture_x0020_1" src="cid:image001.jpg@01D87FD8.05A73FA0"><o:p></o:p></p>
<p class="MsoNormal">Sally Lockwood<o:p></o:p></p>
<p class="MsoNormal">E-Resources Specialist<o:p></o:p></p>
<p class="MsoNormal">Working from home<o:p></o:p></p>
<p class="MsoNormal">Cornell University<o:p></o:p></p>
<p class="MsoNormal">Ithaca, NY 14853<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Stephen Francoeur<br>
<b>Sent:</b> Tuesday, June 14, 2022 10:08 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] Access problems with Ad$pender<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">I'm playing the "it's you, not us" game with Kantar Media right now as I try to figure out our access problems with the Ad$pender database. For a few days, we were seeing this error message from
the vendor as soon as we got past our EZproxy authentication page:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">"Too many users from your office or company are logged in right now. Please try again later." <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">This error message is itself an error, as the vendor confirmed that no one else from our school was logged into the database when I was seeing the error message.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">After showing the vendor via screensharing that error message, their IT people are now saying we should check with our campus IT folks to see if there have been any changes or reasons why this happening.
Today, that error message now says "Not authorized." I suspect that the problem is on their end but want to see if anyone else is able to access Ad$pender right now.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">Thanks for any insights you can offer.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">Stephen Francoeur<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">UX Librarian<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">Baruch College<br>
New York, NY<o:p></o:p></span></p>
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