[Eril-l] [EXTERNAL] NYT group pass problems

[Kathryn Machin]

Hi Sarah,

I have had similar issues . In many cases the faculty member / student has not reset their password. In other cases,  every semester the confirmation email resetting the password or setting up a new account has been sent to the spam folder. Check with your IT department to check their filters / firewalls.

Just my experience!

Be Well and Good Luck!
Kathy



Kathryn Machin, MLS, MALS
Electronic Resources , Serials Librarian
Thomas D Greenley Library
T. 934-420-2402
machink at farmingdale.edu<mailto:machink at farmingdale.edu>
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From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Dennis W. Flanders <dflanders at suffolk.edu>
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Subject: Re: [Eril-l] [EXTERNAL] NYT group pass problems

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Hi Sarah,

My library offers NYT academic passes and I've just heard of a professor unable to create an account, so possibly related.  They received an "access unavailable" message.  I've notified NYT of the issue and referenced your note so they know this may be affecting multiple subscribing orgs.

Dennis

Dennis Flanders
Electronic Resources Librarian
Mildred F. Sawyer Library
Suffolk University


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Subject: [EXTERNAL] [Eril-l] NYT group pass problems


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Anyone out there in ERI-L land with a NYT group pass having problems with users hitting article limits and being unable to create accounts?



__________________________________

Sarah Mueth

Coordinator of Serials & Electronic Resources

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