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Hi Sarah, </div>
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I have had similar issues . In many cases the faculty member / student has not reset their password. In other cases, every semester the confirmation email resetting the password or setting up a new account has been sent to the spam folder. Check with your
IT department to check their filters / firewalls. </div>
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Just my experience!</div>
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Be Well and Good Luck!</div>
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Kathy</div>
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<div style="font-family: Tahoma; font-size: 13px;"><span style="font-family:Calibri,sans-serif; font-size:9pt; background:white"><br style="box-sizing:border-box; color:rgb(33,37,41); font-family:"Archivo Narrow",Roboto,"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:16px; background-color:rgb(255,255,255)">
<strong style="box-sizing:border-box; font-weight:bolder; color:rgb(33,37,41); font-family:"Archivo Narrow",Roboto,"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:16px; background-color:rgb(255,255,255)"><span style="box-sizing:border-box; font-family:Calibri,Arial,Helvetica,sans-serif; font-size:14.2px; color:rgb(0,0,0)">Kathryn
Machin, MLS, MALS</span></strong><br style="box-sizing:border-box; color:rgb(33,37,41); font-family:"Archivo Narrow",Roboto,"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:16px; background-color:rgb(255,255,255)">
<span style="box-sizing:border-box; background-color:rgb(255,255,255); font-family:Calibri,Arial,Helvetica,sans-serif; font-size:13px; color:rgb(0,0,0)"><em style="box-sizing:border-box">Electronic Resources , Serials Librarian</em></span><br style="box-sizing:border-box; color:rgb(33,37,41); font-family:"Archivo Narrow",Roboto,"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:16px; background-color:rgb(255,255,255)">
<span style="box-sizing:border-box; background-color:rgb(255,255,255); font-family:Calibri,Arial,Helvetica,sans-serif; font-size:13px; color:rgb(0,0,0)">Thomas D Greenley Library</span><br style="box-sizing:border-box; color:rgb(33,37,41); font-family:"Archivo Narrow",Roboto,"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:16px; background-color:rgb(255,255,255)">
<span style="box-sizing:border-box; background-color:rgb(255,255,255); font-family:Calibri,Arial,Helvetica,sans-serif; font-size:13px; color:rgb(0,0,0)">T. 934-420-2402</span><br style="box-sizing:border-box; color:rgb(33,37,41); font-family:"Archivo Narrow",Roboto,"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:16px; background-color:rgb(255,255,255)">
<span style="box-sizing:border-box; font-weight:normal; background-color:rgb(255,255,255); font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12.2px; color:rgb(0,0,0)"><a href="mailto:machink@farmingdale.edu" style="box-sizing:border-box; color:rgb(0,111,113); font-weight:bold">machink@farmingdale.edu</a></span></span></div>
<div style="font-family: Tahoma; font-size: 13px;"><span style="color: rgb(32, 31, 30); font-family: Calibri, sans-serif; font-size: 13.3333px;">Pronouns: she/her/hers</span></div>
<div style=""><span style="background: white;"><br style="box-sizing:border-box; color:rgb(33,37,41); font-family:"Archivo Narrow",Roboto,"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:16px; background-color:rgb(255,255,255)">
<span style="height: auto;"><img title="Farmingdale State College" alt="Farmingdale State College logo" width="100" height="44" style="box-sizing:border-box; vertical-align:middle; border-style:none; max-width:100%; height:auto; color:rgb(33,37,41); font-family:"Archivo Narrow",Roboto,"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:16px; background-color:rgb(255,255,255)" src="https://www.farmingdale.edu/images/fsc-logo.jpg"></span><br style="box-sizing:border-box; color:rgb(33,37,41); font-family:"Archivo Narrow",Roboto,"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:16px; background-color:rgb(255,255,255)">
<span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12.2px; box-sizing: border-box; font-weight: normal; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0);">2350 Broadhollow Road<br style="box-sizing:border-box">
Farmingdale, NY 11735<br style="box-sizing:border-box">
<a href="https://www.farmingdale.edu/" target="_blank" style="box-sizing:border-box; color:rgb(0,111,113); font-weight:bold">farmingdale.edu</a></span><br style="box-sizing:border-box; color:rgb(33,37,41); font-family:"Archivo Narrow",Roboto,"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:16px; background-color:rgb(255,255,255)">
<br style="box-sizing:border-box; color:rgb(33,37,41); font-family:"Archivo Narrow",Roboto,"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:16px; background-color:rgb(255,255,255)">
<span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12.2px; box-sizing: border-box; font-weight: normal; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0);"><a href="https://www.facebook.com/farmingdale" target="_blank" style="box-sizing:border-box; color:rgb(0,111,113); font-weight:bold">Facebook </a><span> </span>|<span> </span><a href="https://twitter.com/farmingdalesc" target="_blank" style="box-sizing:border-box; color:rgb(0,111,113); font-weight:bold">Twitter </a><span> </span>|<span> </span><a href="https://www.instagram.com/farmingdalesc/" target="_blank" style="box-sizing:border-box; color:rgb(0,111,113); font-weight:bold">Instagram </a></span><br>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Dennis W. Flanders <dflanders@suffolk.edu><br>
<b>Sent:</b> Monday, January 24, 2022 3:53 PM<br>
<b>To:</b> Mueth, Sarah <mueths@uncw.edu>; eril-l@lists.eril-l.org <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] [EXTERNAL] NYT group pass problems</font>
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External Sender: This email originated from outside of Farmingdale State College. Do not reply, click links, or open attachments unless you recognize the sender and know that the content is safe.</div>
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Hi Sarah,</div>
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My library offers NYT academic passes and I've just heard of a professor unable to create an account, so possibly related. They received an "access unavailable" message. I've notified NYT of the issue and referenced your note so they know this may be affecting
multiple subscribing orgs. </div>
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Dennis</div>
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<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="color:rgb(147,69,17)"><i>Dennis Flanders</i></span></div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="color:rgb(147,69,17)"><i>Electronic Resources Librarian</i></span></div>
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<span style="color:rgb(147,69,17)"><i>Mildred F. Sawyer Library</i></span></div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="color:rgb(147,69,17)"><i>Suffolk University</i></span></div>
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<div id="x_divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Mueth, Sarah <mueths@uncw.edu><br>
<b>Sent:</b> Monday, January 24, 2022 3:03 PM<br>
<b>To:</b> eril-l@lists.eril-l.org <eril-l@lists.eril-l.org><br>
<b>Subject:</b> [EXTERNAL] [Eril-l] NYT group pass problems</font>
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<span style="color:#9C6500">CAUTION:</span> This email originated from outside of the University. Do not click links or open attachments unless you recognize the sender and know the content is safe.</div>
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Anyone out there in ERI-L land with a NYT group pass having problems with users hitting article limits and being unable to create accounts?
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__________________________________</p>
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<b>Sarah Mueth</b></p>
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Coordinator of Serials & Electronic Resources</p>
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<a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Flibrary.uncw.edu%2F&data=04%7C01%7Cmachink%40farmingdale.edu%7C53f97149cd0e4d12124108d9df7b9793%7C5c53f7e4f1b8439b976b37b58fbad971%7C0%7C0%7C637786544755749550%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WCIdhdnUfKn1DOBPJpMIKeJGhioq08QY8OLGhi5u%2FIU%3D&reserved=0" originalsrc="http://library.uncw.edu/" shash="b36EvTnZFC4RtkpB5jp+eYxEIWWpWKESpTyoZgJ2xz5kqXmyzTQIIMJ4Sq602Bcddk7i8sSs19eG6qtFsttjz9fU6agQuIsRldIhHfBEV6oZMhXCiKyf/3VrLY77souqx8eZKtz8KRQ+CMW0oDm8OL91VdiGKHcSs+ButiAMhaY="><span style="color:#0563C1">William
M. Randall Library</span></a></p>
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University of North Carolina Wilmington</p>
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910-962-2497</p>
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she/her/hers</p>
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<a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Funcw.edu%2Flgbtqia%2Ffacstaff-resources%2Fpronouns.html&data=04%7C01%7Cmachink%40farmingdale.edu%7C53f97149cd0e4d12124108d9df7b9793%7C5c53f7e4f1b8439b976b37b58fbad971%7C0%7C0%7C637786544755749550%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3D5syNG8T3S4XIZJAP8ymalrxjIUG8h5Isb1jpyTJLo%3D&reserved=0" originalsrc="https://uncw.edu/lgbtqia/facstaff-resources/pronouns.html" shash="uDqXZGFfT4uvb/5B/UgcCZYW49/7gY+9sUL0yrTarNbgZjlbI/wOxIjFxyLxODzvzNTxW7l7AZ8tkB5fNoJa439DeWo2eYr0GabhnQ8FJfQibV/CbXZT1UHy0egMfuM722GbdGh5p7Mja/jsoy8WKhyrTltw7Tjlg8CEYe8kYFQ="><span style="color:#0563C1">Why
pronouns matter</span></a></p>
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<span style="color:#262626"><a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Funcw.edu%2Fdiversity%2Fland-acknowledgement.html&data=04%7C01%7Cmachink%40farmingdale.edu%7C53f97149cd0e4d12124108d9df7b9793%7C5c53f7e4f1b8439b976b37b58fbad971%7C0%7C0%7C637786544755749550%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lfgOr2I4u90wvbQ83dkm3Zu3dC2aULfaa9kPzoKG5cM%3D&reserved=0" originalsrc="http://uncw.edu/diversity/land-acknowledgement.html" shash="Prgk6YF06rjajFRYSZDTCk5NqqBci2QMzUTS03lHbd8Iqvltcu1pO+U9GNpygX95EHQJtfjcWSHBT9FjtCZ1IHJjagcufC+YsW/wWFhQRxoeMA9pUtTpG9sppujj2p+I57t/SVZxT8tvC8OFvqUKrcixSc3n4IeNZzn6z7JusBk="><span style="color:#0563C1">UNCW
Land Acknowledgement</span></a></span><u><span style="color:#0563C1"></span></u></p>
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