[Eril-l] Eril-l Digest, Vol 86, Issue 6

[Adams, Stephanie]

I've been successful in getting responses regarding pricing (I haven't contacted them for access interruptions) from:

Liza Woolard / Personify Database Specialist/Association Management Administrator / lwoolard at allenpress.com  / (785)865-9404
Allen Press , Inc / PO Box 7065, Lawrence, KS 66044 / allenpress.com

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Subject: Eril-l Digest, Vol 86, Issue 6

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Today's Topics:

   1. Allen Press contact (Lynne E Jones)
   2. Re: Allen Press contact (Jessica LaBrie)


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Message: 1
Date: Mon, 10 Jan 2022 19:53:14 +0000
From: Lynne E Jones <jones873 at uwm.edu>
To: "eril-l at lists.eril-l.org" <eril-l at lists.eril-l.org>
Subject: [Eril-l] Allen Press contact
Message-ID:
        <CH0PR16MB4467B4510DA93A4DE7679E458E509 at CH0PR16MB4467.namprd16.prod.outlook.com>

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Hi all,

Does anyone have an email or phone number for someone at Allen Press? I've tried their main line and their generic email in the past, but I either never get through to anyone, don't get a call back, or have to wait weeks for an email reply.

Our subscription and perpetual access keep getting cut off. We're up to 14 access interruptions for 5 titles since 2018, and I really want to get to the bottom of this. Has this been happening for anyone else?

Anyone's contact information would be very much appreciated.

Thanks,
Lynne



Lynne Jones

Electronic and Continuing Resources Librarian

UWM Libraries

University of Wisconsin - Milwaukee

jones873 at uwm.edu | (414) 251-6467

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Message: 2
Date: Mon, 10 Jan 2022 15:42:04 -0500
From: Jessica LaBrie <jlabrie2 at wellesley.edu>
To: Lynne E Jones <jones873 at uwm.edu>
Cc: "eril-l at lists.eril-l.org" <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Allen Press contact
Message-ID:
        <CAEUN9JeDgjN7VUtfX5fzZpYxSqZLCnbJMmS3Wr8xpDfzOHaX3g at mail.gmail.com>
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We too have one title hosted by Allen Press for which this keeps happening.
Likewise, I've never been able to get a timely response directly from them.
Our subscription agent (Harrassowitz) has been able to contact them and eventually manages to get access restored each time, but it takes several days at best and apparently never stays fixed, as Lynne's email prompted me to check, and indeed they've turned off all our access except 2020 and 2021.

Best,
Jessica


Jessica LaBrie *(she/her)*
Electronic Resources Librarian
Library & Technology Services | Wellesley College
781-283-2102 | jessica.labrie at wellesley.edu


On Mon, Jan 10, 2022 at 2:53 PM Lynne E Jones <jones873 at uwm.edu> wrote:

> Hi all,
>
> Does anyone have an email or phone number for someone at Allen Press? 
> I've tried their main line and their generic email in the past, but I 
> either never get through to anyone, don't get a call back, or have to 
> wait weeks for an email reply.
>
> Our subscription and perpetual access keep getting cut off. We're up 
> to 14 access interruptions for 5 titles since 2018, and I really want 
> to get to the bottom of this. Has this been happening for anyone else?
>
> Anyone's contact information would be very much appreciated.
>
> Thanks,
> Lynne
>
>
> Lynne Jones
>
> Electronic and Continuing Resources Librarian
>
> UWM Libraries
>
> University of Wisconsin - Milwaukee
>
> jones873 at uwm.edu | (414) 251-6467
>
> _______________________________________________
> Eril-l mailing list
> Eril-l at lists.eril-l.org
> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>
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