[Eril-l] Eril-l Digest, Vol 86, Issue 6

[Bonnie Thornton]

Hello,

I've experienced difficulties in the past contacting Allen Press on more
than one occasion. We had a fairly significant title lose access, and I was
able to get the phone number from the journal publisher for the regional
manager to have the issue brought to the attention of the web specialists
to be resolved. In that situation, the society publishing the journal
provided me with a contact they had on hand. Unfortunately, I do not have
this number. You may want to ask the publisher if they have a
representative contact on file.

Thanks,
Bonnie

On Mon, Jan 10, 2022 at 3:02 PM <eril-l-request at lists.eril-l.org> wrote:

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> Today's Topics:
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>    1. Allen Press contact (Lynne E Jones)
>    2. Re: Allen Press contact (Jessica LaBrie)
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> ----------------------------------------------------------------------
>
> Message: 1
> Date: Mon, 10 Jan 2022 19:53:14 +0000
> From: Lynne E Jones <jones873 at uwm.edu>
> To: "eril-l at lists.eril-l.org" <eril-l at lists.eril-l.org>
> Subject: [Eril-l] Allen Press contact
> Message-ID:
>         <
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> Content-Type: text/plain; charset="iso-8859-1"
>
> Hi all,
>
> Does anyone have an email or phone number for someone at Allen Press? I've
> tried their main line and their generic email in the past, but I either
> never get through to anyone, don't get a call back, or have to wait weeks
> for an email reply.
>
> Our subscription and perpetual access keep getting cut off. We're up to 14
> access interruptions for 5 titles since 2018, and I really want to get to
> the bottom of this. Has this been happening for anyone else?
>
> Anyone's contact information would be very much appreciated.
>
> Thanks,
> Lynne
>
>
>
> Lynne Jones
>
> Electronic and Continuing Resources Librarian
>
> UWM Libraries
>
> University of Wisconsin - Milwaukee
>
> jones873 at uwm.edu | (414) 251-6467
>
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> ------------------------------
>
> Message: 2
> Date: Mon, 10 Jan 2022 15:42:04 -0500
> From: Jessica LaBrie <jlabrie2 at wellesley.edu>
> To: Lynne E Jones <jones873 at uwm.edu>
> Cc: "eril-l at lists.eril-l.org" <eril-l at lists.eril-l.org>
> Subject: Re: [Eril-l] Allen Press contact
> Message-ID:
>         <
> CAEUN9JeDgjN7VUtfX5fzZpYxSqZLCnbJMmS3Wr8xpDfzOHaX3g at mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> We too have one title hosted by Allen Press for which this keeps happening.
> Likewise, I've never been able to get a timely response directly from them.
> Our subscription agent (Harrassowitz) has been able to contact them and
> eventually manages to get access restored each time, but it takes several
> days at best and apparently never stays fixed, as Lynne's email prompted me
> to check, and indeed they've turned off all our access except 2020 and
> 2021.
>
> Best,
> Jessica
>
>
> Jessica LaBrie *(she/her)*
> Electronic Resources Librarian
> Library & Technology Services | Wellesley College
> 781-283-2102 | jessica.labrie at wellesley.edu
>
>
> On Mon, Jan 10, 2022 at 2:53 PM Lynne E Jones <jones873 at uwm.edu> wrote:
>
> > Hi all,
> >
> > Does anyone have an email or phone number for someone at Allen Press?
> I've
> > tried their main line and their generic email in the past, but I either
> > never get through to anyone, don't get a call back, or have to wait weeks
> > for an email reply.
> >
> > Our subscription and perpetual access keep getting cut off. We're up to
> 14
> > access interruptions for 5 titles since 2018, and I really want to get to
> > the bottom of this. Has this been happening for anyone else?
> >
> > Anyone's contact information would be very much appreciated.
> >
> > Thanks,
> > Lynne
> >
> >
> > Lynne Jones
> >
> > Electronic and Continuing Resources Librarian
> >
> > UWM Libraries
> >
> > University of Wisconsin - Milwaukee
> >
> > jones873 at uwm.edu | (414) 251-6467
> >
> > _______________________________________________
> > Eril-l mailing list
> > Eril-l at lists.eril-l.org
> > http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
> >
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> End of Eril-l Digest, Vol 86, Issue 6
> *************************************
>


-- 
Bonnie Thornton (she/her/hers)
Assistant Professor, Electronic & Continuing Resources Librarian
Mitchell Memorial Library
Mississippi State University
bthornton at library.msstate.edu <bthornton at msstate.edu>
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