[Eril-l] Contacts for APS.org?

[Fernandez, Michael]

We've gotten responses from their Help Desk email (prola at aps.org<mailto:prola at aps.org>)

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Michael Fernandez
Electronic Resources Acquisitions Librarian
Yale University Library
PO Box 208203
New Haven, CT 06520-8203
203-432-1821

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Gallagher,Erin
Sent: Wednesday, April 6, 2022 9:59 AM
To: Ray, Emily <emily.ray at unf.edu>; eril-l <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Contacts for APS.org?

I'll also add that when I tried the phone number listed in our rep's email signature, I got a voicemail for someone who was most certainly not our rep.
Cheers,
Erin

Erin Gallagher (she/her/hers)
Chair, Acquisitions & Collections Services
George A. Smathers Libraries
400 SMA, P.O. Box 117007
University of Florida
Gainesville, FL 32611-7007
gallaghere at ufl.edu<mailto:gallaghere at ufl.edu>
(352) 294 0449

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Gallagher,Erin
Sent: Wednesday, April 6, 2022 9:56 AM
To: Ray, Emily <emily.ray at unf.edu<mailto:emily.ray at unf.edu>>; eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: Re: [Eril-l] Contacts for APS.org?

[External Email]
Hi Emily,
I'm so glad you brought this up.  We're in a similar boat at UF.  We were working with our APS representative in December and have outstanding questions regarding our renewals.  The last I heard from them was December 14th.  We've tried in earnest to get a response from any contact listed on their site but have heard nothing since then.  I even tried using their generic Contact form<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.proofpoint.com%2Fv2%2Furl%3Fu%3Dhttps-3A__librarians.aps.org_contact%26d%3DDwMFAg%26c%3DsJ6xIWYx-zLMB3EPkvcnVg%26r%3D_qgYwzl0BfgbqfQSKKj35Lp7BUVxDhuO0j59i6GeeJ8%26m%3D6BNnTgWAAGmlKTfrxRAvkv3qn9ro-lwAtgpZime02EKqaA0sGUZhwkYdFMzpvfKb%26s%3DMhUVzAeu5XrEq4pg9WU60jfRY7nusS1RZWiYwz2sK1k%26e%3D&data=04%7C01%7Cmichael.fernandez%40yale.edu%7Cd756472541574530446e08da17d5b32a%7Cdd8cbebb21394df8b4114e3e87abeb5c%7C0%7C0%7C637848504238788392%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=yYAUJ3aKi19VHlgLXljTqu0a2t6UKxETTbtB9kSTdNQ%3D&reserved=0> but no dice.
I wish I had suggestions for contacts, but I've tried every possible contact on their site and am getting nothing.
Please do share if you get a good lead!
Thanks,
Erin

Erin Gallagher (she/her/hers)
Chair, Acquisitions & Collections Services
George A. Smathers Libraries
400 SMA, P.O. Box 117007
University of Florida
Gainesville, FL 32611-7007
gallaghere at ufl.edu<mailto:gallaghere at ufl.edu>
(352) 294 0449

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Ray, Emily
Sent: Wednesday, April 6, 2022 9:52 AM
To: eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: [Eril-l] Contacts for APS.org?

[External Email]
Hello,

We have an access issue with APS.org American Physical Society since January.  The tech support person we were working with just stopped responding.   The person said they had a family emergency and had to cancel, and didn't respond to a follow up email. Probably the emergency is ongoing and I understand that. I've sent emails to subs at aps.org<mailto:subs at aps.org> customercare at aps.org<mailto:customercare at aps.org>,  asking if we can return to working on resolving this, and gotten no response.

Does anyone have a contact for someone at aps.org I could reach out to?  I'm guessing they're a small org and very busy, but we do need to resolve this access issue.

thanks in advance for any guidance,
Emily
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