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<p class="MsoNormal">We’ve gotten responses from their Help Desk email (<a href="mailto:prola@aps.org">prola@aps.org</a>)
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white">---------------------------------------------------------------------<br>
Michael Fernandez<br>
Electronic Resources Acquisitions Librarian<br>
Yale University Library<br>
PO Box 208203<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white">New Haven, CT 06520-8203<br>
203-432-1821<o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Gallagher,Erin<br>
<b>Sent:</b> Wednesday, April 6, 2022 9:59 AM<br>
<b>To:</b> Ray, Emily <emily.ray@unf.edu>; eril-l <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] Contacts for APS.org?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’ll also add that when I tried the phone number listed in our rep’s email signature, I got a voicemail for someone who was most certainly not our rep.<o:p></o:p></p>
<p class="MsoNormal">Cheers,<o:p></o:p></p>
<p class="MsoNormal">Erin<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Corbel",sans-serif">Erin Gallagher (she/her/hers)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Corbel",sans-serif">Chair, Acquisitions & Collections Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Corbel",sans-serif">George A. Smathers Libraries<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Corbel",sans-serif">400 SMA, P.O. Box 117007<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Corbel",sans-serif">University of Florida<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Corbel",sans-serif">Gainesville, FL 32611-7007<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Corbel",sans-serif"><a href="mailto:gallaghere@ufl.edu">gallaghere@ufl.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Corbel",sans-serif">(352) 294 0449<o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Gallagher,Erin<br>
<b>Sent:</b> Wednesday, April 6, 2022 9:56 AM<br>
<b>To:</b> Ray, Emily <<a href="mailto:emily.ray@unf.edu">emily.ray@unf.edu</a>>; eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] Contacts for APS.org?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#FA4616">[External Email]</span></b>
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<p class="MsoNormal">Hi Emily,<o:p></o:p></p>
<p class="MsoNormal">I’m so glad you brought this up. We’re in a similar boat at UF. We were working with our APS representative in December and have outstanding questions regarding our renewals. The last I heard from them was December 14<sup>th</sup>.
We’ve tried in earnest to get a response from any contact listed on their site but have heard nothing since then. I even tried using their
<a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.proofpoint.com%2Fv2%2Furl%3Fu%3Dhttps-3A__librarians.aps.org_contact%26d%3DDwMFAg%26c%3DsJ6xIWYx-zLMB3EPkvcnVg%26r%3D_qgYwzl0BfgbqfQSKKj35Lp7BUVxDhuO0j59i6GeeJ8%26m%3D6BNnTgWAAGmlKTfrxRAvkv3qn9ro-lwAtgpZime02EKqaA0sGUZhwkYdFMzpvfKb%26s%3DMhUVzAeu5XrEq4pg9WU60jfRY7nusS1RZWiYwz2sK1k%26e%3D&data=04%7C01%7Cmichael.fernandez%40yale.edu%7Cd756472541574530446e08da17d5b32a%7Cdd8cbebb21394df8b4114e3e87abeb5c%7C0%7C0%7C637848504238788392%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=yYAUJ3aKi19VHlgLXljTqu0a2t6UKxETTbtB9kSTdNQ%3D&reserved=0">
generic Contact form</a> but no dice. <o:p></o:p></p>
<p class="MsoNormal">I wish I had suggestions for contacts, but I’ve tried every possible contact on their site and am getting nothing.
<o:p></o:p></p>
<p class="MsoNormal">Please do share if you get a good lead!<o:p></o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">Erin<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Corbel",sans-serif">Erin Gallagher (she/her/hers)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Corbel",sans-serif">Chair, Acquisitions & Collections Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Corbel",sans-serif">George A. Smathers Libraries<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Corbel",sans-serif">400 SMA, P.O. Box 117007<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Corbel",sans-serif">University of Florida<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Corbel",sans-serif">Gainesville, FL 32611-7007<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Corbel",sans-serif"><a href="mailto:gallaghere@ufl.edu">gallaghere@ufl.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Corbel",sans-serif">(352) 294 0449<o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Ray, Emily<br>
<b>Sent:</b> Wednesday, April 6, 2022 9:52 AM<br>
<b>To:</b> eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Contacts for APS.org?<o:p></o:p></p>
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<b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#FA4616">[External Email]</span></b>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Hello,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">We have an access issue with APS.org American Physical Society since January. The tech support person we were working with just stopped responding. The person said they had a family emergency
and had to cancel, and didn't respond to a follow up email. Probably the emergency is ongoing and I understand that. I've sent emails to
<a href="mailto:subs@aps.org">subs@aps.org</a> <a href="mailto:customercare@aps.org">
customercare@aps.org</a>, asking if we can return to working on resolving this, and gotten no response. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Does anyone have a contact for someone at aps.org I could reach out to? I'm guessing they're a small org and very busy, but we do need to resolve this access issue. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">thanks in advance for any guidance,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Emily<o:p></o:p></span></p>
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